Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Exciting IT Firm seeking a IT Service Desk Manager!
We are a local IT firm located in the Kirkland area and have been in business for over 19yrs. We are rapidly growing and as such we have a need for numerous IT positions, if you have an IT background we are interested in hearing from you!
Our team of professionals is young, energetic, fun, and loves the IT industry. The most important quality we are looking for is a positive attitude along with a fun attitude towards IT. Our business operates as an MSP (Managed Service Provider), which means that we provide and manage IT services for our clients. These services include areas such as monitoring, reporting, maintenance, remote support, hardware upgrades, networking, and more. Because of the unique nature of our clients we are looking for a variety of people to help us assist our clients.
The ideal candidates will have experience working with the following systems:
-Server 2016 & 2019
- Active Directory
- Exchange
- Remote Desktop
- Office 365
- VPN
- Software Upgrades
-Network Backups
- Ticketing System (ConnectWise, etc.),
N-able monitoring, Datto Backup
- Great attention to detail and documentation
- Local to the Eastside or greater Seattle area.
If you feel you fit the role as a polished IT professional please submit a resume for consideration, please note ONLY applicants living in the greater Bellevue/Seattle/Puget Sound area will be considered.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
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Work Location: In person