Network Service Manager jobs in Washington

Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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IT Service Desk Manager
  • Network Architects
  • Kirkland, WA FULL_TIME
  • Exciting IT Firm seeking a IT Service Desk Manager!

    We are a local IT firm located in the Kirkland area and have been in business for over 19yrs. We are rapidly growing and as such we have a need for numerous IT positions, if you have an IT background we are interested in hearing from you!

    Our team of professionals is young, energetic, fun, and loves the IT industry. The most important quality we are looking for is a positive attitude along with a fun attitude towards IT. Our business operates as an MSP (Managed Service Provider), which means that we provide and manage IT services for our clients. These services include areas such as monitoring, reporting, maintenance, remote support, hardware upgrades, networking, and more. Because of the unique nature of our clients we are looking for a variety of people to help us assist our clients.

    • Manage small staff of 5-10 IT administrators and desktop support staff.
    • Ensure clients needs are being met and understand the dynamics of each client and their associated network.
    • Train new employees on internal applications and tools used to support our clients.
    • Monitor emergency situations, SLA's, backups, and other business critical applications in use at client sites.
    • Meet with clients on a regular basis to review support agreements as well as proactive approach to current or future IT needs.
    • Develops relationships with external clients and organizations to assess their technology, support, and security needs.
    • Provides client assessments, and pitches IT equipment and service packages during meetings or presentations.
    • Offers innovative solutions that meet clients’ needs while remaining cost effective.
    • Manages projects by creating timelines, adhering to budgets, and assigning staff members.
    • Establishes client and sales goals, and tracks progress and other metrics.
    • Maintains relationships with technology, software, and security vendors.
    • Manages and assesses the performance of staff members who specialise in support, sales, and installation.
    • Identifies staffing needs and works with human resources colleagues to pursue the hiring process.
    • Specialises in IT needs and demands for a particular industry, such as education, banking, property management, and more.
    • Maintains familiarity with current and upcoming IT equipment, services, and other developments.
    • Coordinates troubleshooting, support, and service for equipment and networks when necessary.
    • Upholds a sense of customer service and measures client satisfaction.
    • Attends industry events and trade exhibitions to learn about cutting edge product releases and news.
    • Maintain software licensing, as well as a license library to track available and used resources
    • Train employees in the use of software and hardware as needed
    • Provide clear and calm support in the event of an emergency
    • Stay current on emerging technology, and be able to provide recommendations for future technology investments
    • Interact with employees to understand the way they perform work, and seek creative ways to improve our workflows with technology

    The ideal candidates will have experience working with the following systems:

    -Server 2016 & 2019

    - Active Directory

    - Exchange

    - Remote Desktop

    - Office 365

    - VPN

    - Software Upgrades

    -Network Backups

    - Ticketing System (ConnectWise, etc.),

    N-able monitoring, Datto Backup

    - Great attention to detail and documentation

    - Local to the Eastside or greater Seattle area.

    If you feel you fit the role as a polished IT professional please submit a resume for consideration, please note ONLY applicants living in the greater Bellevue/Seattle/Puget Sound area will be considered.

    Job Type: Full-time

    Pay: $60,000.00 - $85,000.00 per year

    Benefits:

    • Employee discount
    • Health insurance
    • Paid time off
    • Referral program
    • Retirement plan
    • Vision insurance

    Experience level:

    • 1 year
    • 2 years

    Schedule:

    • 8 hour shift
    • On call

    Application Question(s):

    • You understand and accept that you will be subject to a background verification process. If there is anything in your background that may prevent you from passing please notify us in advance of your situation.
    • Please provide your expected salary, no response answers will not be considered.
    • Aside from your resume please state why we should consider you for this specific position. Please share why exactly you have the skills, experience, knowledge and more that would make you the ideal applicant. Lastly, what leadership skills do you have and how do you plan on using them to embrace the team and roll?

    Education:

    • Associate (Required)

    Experience:

    • IT Manager: 2 years (Required)

    License/Certification:

    • Washington State DriverS License (Required)

    Ability to Relocate:

    • Kirkland, WA 98033: Relocate before starting work (Required)

    Work Location: In person

  • 17 Days Ago

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Service Delivery Manager - Enterprise Network Engineering and Deployments
  • EOS
  • Seattle, WA FULL_TIME
  • WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-...
  • 1 Month Ago

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Network Development Manager, Border Network
  • Amazon
  • Seattle, WA FULL_TIME
  • DESCRIPTIONAWS GCNA (Global Connectivity and Network Availability) is the backbone that connects the global AWS network. Focused on controlling the internet traffic that allows users to access their i...
  • 1 Month Ago

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Service Manager
  • Pomp's Tire Service
  • Snohomish, WA FULL_TIME
  • Commitment. It’s a simple word that some companies would like to use in a rather simple way. But at Pomp’s Tire Service, commitment is much more than just a simple word – it’s a founding philosophy wh...
  • 23 Days Ago

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Service Manager
  • Pomp's Tire Service
  • Tacoma, WA FULL_TIME
  • Commitment. It’s a simple word that some companies would like to use in a rather simple way. But at Pomp’s Tire Service, commitment is much more than just a simple word – it’s a founding philosophy wh...
  • 14 Days Ago

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Commercial Service Manager
  • Superior Tire Service Inc
  • Auburn, WA FULL_TIME
  • Description Superior Tire Service invites you to join our award-winning team. We are looking to hire an individual who is passionate about supporting our dedication to increase the quality of service ...
  • 12 Days Ago

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Service Manager
  • Sprouts Farmers Market
  • Prescott, AZ
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/29/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • Santa Clara, CA
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/29/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • Tampa, FL
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/29/2024 12:00:00 AM

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IT Network Services Manager
  • Iberdrola
  • Orange, CT
  • Header Reports to: Senior Manager of Infrastructure Location: Multiple CT, NY, and ME The base salary range for this pos...
  • 3/28/2024 12:00:00 AM

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Imaging Services Manager
  • Clinical Management Consultants
  • Burley, ID
  • A Community Medical Center is looking for an ARRT prepared Imaging Services Manager to lead their Radiology Department i...
  • 3/27/2024 12:00:00 AM

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Surgical Services Manager
  • Clinical Management Consultants
  • Covina, CA
  • An award winning teaching hospital is searching for a strong, experienced Surgical Services Nurse Manager to lead this b...
  • 3/25/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • Phoenix, AZ
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/15/2024 12:00:00 AM

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Service Manager
  • Hogan Transportation
  • Batesville, MS
  • Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North Ame...
  • 7/5/2023 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Network Service Manager jobs
$120,258 to $163,938

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