Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Summary:
Required:
5-8 years proven project management experience including scope and requirements
definition, problem solving and process improvements, leading distributed teams in
complex environments such as on premise, cloud, or hybrid.
5 years leading complex multiple technology platforms and enterprise projects
involving business, technical and cross-functional teams.
5 years end to end experience with large-scale implementation projects utilizing industry standard development and service delivery methodologies.
Proficiency with MS Project, MS Word, Excel, PowerPoint, and Diagraming software.
5 years' experience in the Implementation and support of enterprise networks, preferably.
Ability to recognize personal skills, abilities, limitations, and strengths, taking appropriate
action to pursue developmental activities to strengthen skills and experience.
Extensive experience in managing infrastructure and IT operations.
Deep functional and technical knowledge of the Network platform implementations.
Ability to work in a fast-paced environment and to adapt to frequent change.
Excellent analytical and problem-solving skills.
Strong communication, organizational, analytical, problem-solving, and interpersonal skills that promote teamwork and collaboration.
Ability to advocate a creative atmosphere, facilitates productive meetings, and envisions a final product and user adoption early in the design and/or development process.
Ability to develop cooperative relationships to achieve results through a win-win
relationship.
Ability to establish alliances with other departments and organizations by recognizing dependencies.
Awareness of cultural diversity and can embrace and capitalize those differences; applies knowledge in decision-making process.
Ability to identify project risks by defining risk strategies and developing the risk
management plan.
Participates as part of a team, understanding the various work styles of others andtheir roles on the team. Demonstrates enthusiasm and commitment to the goals and
objectives of the team. Seeks help from other team members as appropriate.
Highly Preferred:
Bachelor's degree in Business Administration, Computer Science, or related field.
PMP or equivalent certification.
Previous project management, and public sector program administration and/or implementation experience in a government setting.
General experience in government implementations with work experience
Job Types: Full-time, Contract
Salary: $70.00 - $80.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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