Network Service Manager jobs in Oakland, CA

Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Network Operations and Service Delivery Manager (0660U), Berkeley IT - 34607
  • University of California Berkeley
  • Berkeley, CA FULL_TIME
  • Network Operations and Service Delivery Manager (0660U), Berkeley IT - 34607 About Berkeley

    At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

    The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

    We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .

    Departmental Overview

    Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

    In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:
    We champion diversity. We act with integrity. We deliver. We innovate.
    Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.

    Team/Unit Overview

    Berkeley IT is powered by problem solvers who deliver services and support to drive the campus experience. The Network Services and Operations Team is a part of Berkeley IT's Campus IT Infrastructure Department. The team empowers students, faculty and staff by providing them with access to the tools, resources and information they need. We do this by implementing, managing and maintaining services such as Internet connectivity, Wi-Fi throughout campus and high-speed connectivity to support research.

    Application Review Date

    The First Review Date for this job is: 05/05/2022

    Responsibilities
    Plans and architects large-scale local and wide-area networks. Makes decisions and/or recommendations based on analysis of data and information. Performs analysis techniques, up to and including the most complex and advanced. Coordinates all phases of multiple, complex network projects: planning, design, procurement, implementation and documentation. Consults with users/departments to determine communication needs. Implements related business processes. Initiates or recommends large-scale communications and network system changes, up to and including the most complex. Develops proposals for new services. Consults with other units and directs, initiates and designs broad-scope networking solutions to meet the needs of research, teaching and administration at the campus and with external partners. Resolves network issues at the detailed protocol level involving multiple systems, up to and including the most complex and advanced. Ensures that campus network connectivity is operating as designed. Develops and oversees implementation of appropriate network monitoring and measurement for campus and regional networks. Participate in a 24/7 on-call rotation to resolve critical network issues as they arise. Participate in a business hours network incident response team to resolve second and third tier escalated issues. Anticipates technical needs for the unit, develops plans and coordinates professional training. Supervises, develops and evaluates the performance of a team of professionals to ensure the communications and networking services needs of the campus are met in a timely and cost-effective manner.
    Required Qualifications
    Expert knowledge of professional communications concepts in the completion of complex and diverse assignments. Expert knowledge of the principles and practices within the field. Demonstrated ability to apply highly developed technical skills and knowledge to improve the effectiveness of the function. Expert understanding of core networking protocols including a thorough understanding of all OSI layers. Experience successfully applying protocols to independently solve networking problems, up to and including the most complex. Demonstrated ability to and/or ability to learn how to communicate to all levels within the technical, academic and management community at the campus/medical center/OP and relevant external organizations. Experience and ability and/or ability to learn how to represent the operational and strategic interests of a complex organization to communities interested in using, providing services to or interconnecting with campus/medical center/OP networking services. Understands implications of work in other areas. Clearly understands the communications and network needs of the organization and has skills needed to address those needs. In-depth, advanced understanding of various network hardware platforms. Demonstrated ability and/or ability to learn how to analyze highly complex communication hardware and software systems for maintaining a real-time resource that impacts campus/medical center/OP-wide network users. Expert knowledge and experience working with network management systems. Ability to gather, organize and analyze data in the completion of a variety of functional assignments. Able to learn effectively and meet deadlines. Self-motivated and works independently and as part of a team. Demonstrated expert problem-solving skills for the most complex situations.

    Education:
    Bachelor's degree in related area and/or equivalent experience/training.
    Preferred Qualifications
    Experience leading a team of data networking professionals.
    Salary & Benefits

    This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits. The full hiring salary range is 112,100 to 159,500. Final hiring salary will be commensurate with experience

    For information on the comprehensive benefits package offered by the University visit:

    https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
  • 14 Days Ago

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Network Infrastructure Manager
  • AgreeYa Solutions
  • Oakland, CA FULL_TIME
  • Job Details5 years providing leadership and guidance to a professional team of technical infrastructure engineers.Ability to assess technologies and set strategic direction.Balance strategic objective...
  • Just Posted

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Network Manager - Contract to Hire
  • Triune Infomatics Inc
  • Oakland, CA FULL_TIME
  • Job DetailsRole: Network ManagerLocal to Oakland, CA (3 days onsite mandatory)6 months Contract to Permanent HireDescription: The Client is developing a multi-year network strategy to evolve the capab...
  • 5 Days Ago

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Network Development Manager
  • Altais Health Solutions
  • Oakland, CA FULL_TIME
  • About Our Company At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, p...
  • 14 Days Ago

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Patient Service Representative 1
  • Physical Rehabilitation Network
  • Castro Valley, CA FULL_TIME
  • As a Patient Service Representative at California Rehabilitation & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure ...
  • 15 Days Ago

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Technical Coach
  • Sport Clips - Manager - CA821
  • Walnut Creek, CA FULL_TIME
  • Sport Clips Haircuts is Hiring! Do What You Love. Love What You Do. JOB DESCRIPTION As an Technical Coach (Hair Stylist Educator), you play an important role in developing our Teams by ensuring every ...
  • 9 Days Ago

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0 Network Service Manager jobs found in Oakland, CA area

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Service Manager Trainee
  • Rollins, Inc.
  • Fairfield, CA
  • ** Service Manager Trainee** **Job Category****:** Operations Leadership **Requisition Number****:** SERVI021685 Showing...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Office Depot, Inc.
  • Vallejo, CA
  • **Customer Service Manager** Stores 117 Plaza Drive, Vallejo , CA Mar 1, 2022 53118 **Overview** At Office Depot and Off...
  • 3/28/2024 12:00:00 AM

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Service Manager
  • Rollins, Inc.
  • Hayward, CA
  • ** Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** SERVI023389 Showing 1 locat...
  • 3/27/2024 12:00:00 AM

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Room Service Manager
  • UC San Diego
  • Oakland, CA
  • Room Service Manager - 128428 Click Here to Apply Online Job Description Extended Deadline: Mon 4/1/2024 UC San Diego va...
  • 3/27/2024 12:00:00 AM

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Customer Service Manager
  • Westamerica
  • San Rafael, CA
  • Location: **San Rafael** Westamerica is among the largest commercial banks headquartered in California. We are looking f...
  • 3/26/2024 12:00:00 AM

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Automotive Service Manager
  • Bridgestonetire
  • Hayward, CA
  • **Automotive Service Manager** Employee: Regular : Full time Location: Hayward , CA Team: Retail : 2021_35253 Zip Code: ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Mathnasium of Redwood City
  • Redwood City, CA
  • Job Description Job Description BECOME A LEADER - CHANGING LIVES THROUGH MATH. We are looking for passionate, friendly a...
  • 3/25/2024 12:00:00 AM

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IT Service Manager
  • The Rockridge Group
  • South San Francisco, CA
  • Job Description Job Description TITLE: MANAGED SERVICES OPERATIONS MANAGER Overview: Company X is seeking a highly skill...
  • 3/24/2024 12:00:00 AM

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Manager jobs
$136,746 to $186,415
Oakland, California area prices
were up 4.5% from a year ago

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