Network Service Manager jobs in Kansas

Description

This position has a starting rate of $18.87/hour

Department: Information Technology                               Job Status: Full-time
FLSA Status: Non-Exempt                                               Reports to: Information Technology Manager
Positions Supervised: None                                           Amount of Travel Required: Negligible

Work Schedule: Monday-Friday, On-call status if needed

Position Summary
The Network Technician will be responsible for helping the IT Manager and other technicians with overall operations of the data, telephone, and facsimile systems of the agency. This position requires you to have good communication and teamwork skills. The individual must have the ability to make qualified independent judgements, and be highly motivated. This position provides support to other IT team members and are required to provide employees with rapid response to end-user problems and issues.

ESSENTIAL FUNCTIONS
• Assist level one support (help desk/PC technician) as necessary.
• Installs, moves, adds and changes (IMAC) for PCs, software, printers, et al.
• Provide backup support to other IT team members. Evaluate and prioritize support issues and refer calls/e-mails to appropriate IT staff or non-IT or facilities staff when appropriate.
• Rapid response to end-user problems and issues.
• Hardware and Software end-user technical support.
• Assist in maintenance of peripheral Information Technology equipment (printers, fax machines, copiers, scanners, etc.).
• Perform roll-outs, including administration of a WDS server, upgrades, and network maintenance.
• Assist IT Manager as needed.
• Maintain and manage remote access users and equipment.
• Maintain telephones and telephone system.
• Interface with vendors for all aspects of information technology, including the telephone system.
• MS Exchange support and administration.
• Active Directory administration and planning.
• Server installations, and support for DNS, DHCP, and other network services.
• Microsoft SMS administration and planning.
• Network configuration, routing, troubleshooting, and administration.
• Firewall and network security support.
• Other tasks as assigned.

Qualifications

• One year of network technical support and administration experience (or demonstrated equivalent) is required.
• Must have knowledge of a range of network and PC technologies.
• Must be able to diagnose and repair a wide array of problems dealing with all aspects of networking and PC functions.
• Knowledge and experience with network connectivity and infrastructure (cabling, hubs, NICs, etc.) is necessary.
• Basic network routing knowledge, knowledge of current Microsoft server technologies, Active Directory, TCP/IP connectivity, Microsoft Office, and Microsoft operating systems required.
• Extensive experience with Microsoft operating systems (Windows 98, NT, 2000, XP) and TCP/IP connectivity is a must.
• Must be willing to be on-call.
• Good communication and teamwork skills are required.
• Must have the ability to make qualified independent judgments, prioritize tasks, and show initiative in preventative maintenance.
• Must successfully complete the KBI and Central Registry background investigations and all other applicable background checks.
• Travel between office locations may be required.

PREFERRED QUALIFICATIONS
• Two years of experience as a technician in an integrated/network environment.
• Experience with vendor-based technical support.
• Some experience with large implementation projects (roll-outs utilizing WDS, conversions, etc.) helpful.
• Experience with end-user technical support.
• Experience with an electronic problem-tracking environment.
• Experience with server-based telephone systems, Microsoft Exchange, and SMS.
• Experience working with a virtual environment utilizing VM Ware is highly desirable.
• General knowledge of telephone systems and hardware is also preferred.

Education:

• High School diploma or GED equivalent.
• Recommended certifications: CompTIA A , CompTIA Network , Windows 2000/XP, MOUS, and MCP.

Experience:
• Computer Skills