Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Position Description: Network Technician
Business Unit: HDD
Schedule: Monday-Friday, 7:00 am, end time varies based on job schedule
Travel: Required 75-100%
Position Type: Full-Time
Job Description: The Network Technician is responsible for installing and/or configuring the base station, power system, microwave, fiber equipment within a communications location as defined by the client’s scope of work or engineering specifications. This is a full-time, hourly (non-exempt) position with no supervisory responsibilities. Tower climbing is not a task for this position.
KERA’s – Key Essential Responsibility Areas for this position:
Network Installation Operations
Requirements – Employees will need to be able to perform the following:
Knowledge, Skills, and Abilities:
Educational Development and Qualifications:
Physical, Mental, and Visual Effort:
Working Conditions