Network Service Manager jobs in Grand Forks, ND

CLASSIFICATION: EXEMPT

REGULAR: FULL-TIME

POSITION SUMMARY & FUNCTIONS:

A site manager is responsible for all non-clinical aspects of day to day operations of the assigned Community Health Service Inc. location. This position ensures site goals and objectives are accomplished in accordance with organizational policies and procedures. Work under the direction of the Operations Director and in conjunction with the Medical Director and other administrative departments to ensure site compliance and quality requirements are met.

Essential Functions:

• Plan, organize, and direct daily site activities.
• Manages efficient use of the site's allocated human and financial resources.
• Assist with hiring, training, supervision, and performance evaluation of site staff members. Ensure appropriate and efficient support staffing levels.
• Build and maintain positive working relationships with the assigned team.
• Supervision of patient scheduling, registration, financial counseling, medical records, Sliding fee scale applications, billing, and collections for the site.
• Timely review and approval of timesheets, employee time off, and payroll accuracy.
• Manage site medical records and release of information in compliance with regulatory requirements.
• Approve invoices for site products and services received.
• Manage site supply orders and site supply & equipment inventories.
• Assist with site annual budget preparation.
• Monitor site enrollment assistance for community resources and outreach activities.
• Promote customer service. Liaise with patients and healthcare professionals.
• Handle and resolve patients' complaints/grievances as per policies and procedures.
• Seeks opportunity to collaborate with other agencies in promoting the clinic's providers and services. Establish and maintain a liaison with community-based resources.
• Ensures dissemination of information to staff and providers on any updates and/or changes of clinics operational protocols.

Essential Functions: (Cont)

• Attends Management, staff, and QA meetings and other meetings as requested.
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
• Train new clinic staff as necessary
• Assist with special projects.
• Coordinate a community advisory council. Plan site participation in community and outreach events.
• Other duties as assigned

Qualifications:

• Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen
• Analytical thinking skills and the ability to exercise sound judgment when making decisions. Familiar with the front office, medical records, and billing.
• Must be customer service oriented and prepared to liaise with patients, their families, and other care providers
• Knowledge of continuous process improvement concepts and practices
• Extremely organized and detail-oriented
• Ability to delegate tasks as needed
• Spanish as a second language is an asset

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree or equivalent in Business Administration or related field. 3 years' experience working in a health care setting or 2 years of proven success in supervisory or management roles is required

PHYSICAL REQUIREMENTS:

• In an eight-hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
• Employee must be able to lift up to 50 pounds occasionally.
• Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

ATTESTATION REQUIREMENT:

• I will cooperate and comply with the credentialing and privileging policy and procedures of Community Health Service Inc. as a condition of my employment.
• I understand it is my responsibility to maintain my current license, certification, and all other requirements needed as part of Community Health Service Inc. credentialing and privileging policy.
• I attest the information I have provided as part of the credentialing and privileging process is correct and complete.
• Failure to comply with the terms stated above may result in consequences up to and including termination.

REPORTING REQUIREMENTS:

Reports to the Operations Director.