Network Service Manager jobs in Fort Wayne, IN

Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

S
Regional Service Manager - Fort Wayne, IN (Remote)
  • Signode -Regional Service Manager
  • Fort Wayne, IN FULL_TIME
  • Regional Service Manager - Fort Wayne, IN (Remote)

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Summary

    Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


    •    We offer a competitive salary with a range of $90,000 - $112,000 based on experience and skill set. 
    •    This position is eligible to participate in the Signode annual bonus program with a target of 15% of base salary.
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    Essential Functions

    • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
    • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
    • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
    • Approve, timecards, expense reports and annual maintenance agreements.
    • Review agreement reports to understand profit and loss within their responsibility.
    • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
    • Provide qualified supervision for field service techs on special application equipment.
    • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
    • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
    • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
    • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
    • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.   
    • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
    • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
    • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements. 
    • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


    Position Qualifications

    Education: High School Diploma or GED required, Preferred College Degree or Technical School.

    Experience: 2 years in a leadership role, with 5 years in a service position.

    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (business, engineering, mechanical). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Customer Focus
    • Stress Management
    • Problem solving
    • Results oriented
    • Organization / Planning
    • Empowerment
    • Selecting Quality Talent


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 1 Month Ago

A
Food Service Worker
  • Adams Health Network
  • Monroeville, IN PART_TIME
  • The Food Service Worker is accountable to provide all aspects of patient meal service. This individual is responsible for the preparation of hot and cold menu items for resident and cafe meals, as wel...
  • 20 Days Ago

A
Food Service Worker - PRN
  • Adams Health Network
  • Decatur, IN PART_TIME
  • The Food Service Worker is accountable to provide all aspects of patient meal service. This individual is responsible for the preparation of hot and cold menu items for patient and cafeteria meals, as...
  • 25 Days Ago

A
Patient Access Service Associate - PRN
  • Adams Health Network
  • Decatur, IN PART_TIME
  • Patient Access Service Associates are a critical resource in the hospital's revenue cycle. The information gathered by a registrar constitutes 50% of the claim information submitted to a third-party p...
  • 1 Day Ago

A
Patient Access Service Associate - Emergency Department
  • Adams Health Network
  • Decatur, IN PART_TIME
  • Patient Access Service Associates are a critical resource in the hospital's revenue cycle. The information gathered by a registrar constitutes 50% of the claim information submitted to a third-party p...
  • 1 Month Ago

W
Manager of Finance and Administration
  • WBCL Radio Network
  • Fort Wayne, IN FULL_TIME
  • The Manager of Finance & Administration for Taylor University Broadcasting, Inc. is responsible for the management and internal operations of the accounting, administrative and human resource function...
  • 15 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Network Service Manager jobs found in Fort Wayne, IN area

T
Bartender
  • The Bradley
  • Fort Wayne, IN
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/29/2024 12:00:00 AM

Y
Food Services Manager in Training
  • Yona Solutions
  • Fort Wayne, IN
  • Yona Solutions - Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean en...
  • 3/28/2024 12:00:00 AM

G
Assistant Cook / Housekeeping
  • Girl Scouts of Northern Indiana - Michiana, Inc.
  • Syracuse, IN
  • **Camp Assistant Cook and Housekeeping Position - Girl Scouts (seasonal)** Syracuse, IN **Assistant Cook and Housekeepin...
  • 3/28/2024 12:00:00 AM

C
Pharmacist
  • Continuum Medical Staffing
  • Fort Wayne, IN
  • Job Description Job Description Retail Pharmacy Supervisor needed to support hospital system in Fort Wayne, IN. '...The ...
  • 3/28/2024 12:00:00 AM

P
Field Service Manager
  • Premier Truck Rental
  • Fort Wayne, IN
  • Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends h...
  • 3/27/2024 12:00:00 AM

S
Field Service Engineer- EDM Machines
  • Swift Placement & Consulting
  • Fort Wayne, IN
  • Job Description Job Description Also need for Chicago and Western Pennsylvania Sodick Corporation, leading manufacturer ...
  • 3/26/2024 12:00:00 AM

G
Client Service Supervisor
  • Gallagher
  • Fort Wayne, IN
  • About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
  • 3/26/2024 12:00:00 AM

H
Dining Services - Manager in Training
  • Healthcare Services Group, Inc.
  • FORT WAYNE, IN
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/17/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Manager jobs
$104,567 to $142,548
Fort Wayne, Indiana area prices
were up 1.3% from a year ago

Network Service Manager in York, PA
With Azure Network Watcher, you can now access a plethora of logging and diagnostic capabilities that empower you with insights to understand your network performance and health.
February 21, 2020
Network Service Manager in San Bernardino, CA
To find out which service is causing the problem you need to.
January 23, 2020
Network Service Manager in Santa Ana, CA
Build a deeper understanding of your network traffic pattern using Network Security Group flow logs.
January 03, 2020