Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Posted: March 25, 2024
Level: Community College Professional 17, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, April 24, 2024
CT State Capital
950 Main Street, Hartford, CT 06103
**This position is not remote**
For more information, please click on the campus to be directed to their website.
Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.
Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.
Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.
July 2024
The Network Manager performs and oversees the installation, operation and maintenance of complex local area and wide area computer networks at a Community College which uses information technology services to support such functions as instruction, business operation, student records, library services, messaging and e-mail systems and computer labs. The position may also provide a range of information technology services to the various computer users of the College including installation, configuration and testing of personal computers, printers and other such devices and the diagnosis and repair of operating problems with those types of equipment. The incumbent frequently performs hands-on hardware and software installation, testing, operation and servicing. The position’s work follows industry and Community College standards for wiring and network active/passive device installations.
Under the direction of the Director of Information Technology or other administrator, the Network Manager is accountable for assuring the technically sound and functionally appropriate installation, operation and maintenance of the College’s local area and wide area network systems, as well as of related personal computers, work stations and peripheral equipment and for providing technically competent installation, operation and maintenance of other campus computer hardware and software, as directed, through effective performance in these essential functional areas:
This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.
Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).
Bachelor’s degree in computer science or related technological discipline together with two (2) or more years of experience in computer system, network and software design, development and implementation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.
Incumbents are required to have demonstrated advanced knowledge and abilities in the following:
Substitutions Allowed:
Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.
Anticipated Salary; $66,949 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits.
We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.
To apply you must submit a cover letter and resume.
Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.
Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.
CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, (jchaisson-cardenas@commnet.edu).
CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F