Network Service Director jobs in Massachusetts

Network Service Director directs the operations of the service delivery department for a telecommunications network. Ensures client service is prompt and accurate. Being a Network Service Director is responsible for the design of strategic service plans and promotion of the organization's products or services. May require a bachelor's degree in area of specialty. Additionally, Network Service Director typically reports to a top management. The Network Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Network Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director, Patient Service Center
  • Service Center
  • Fairhaven, MA FULL_TIME
  • Service Center
    Fairhaven, MA
    Managerial/Prof
    Pay Grade: DIR3
    , Day shift, Exempt
    Req # 78810

    Work for One of the World's Best Hospitals!

    For Six Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!


    We are searching for a Director, Patient Service Center. This position provides administrative leadership and direction for the Patient Service Center operations in support of access services for entities including Southcoast Physician Group, Southcoast Hospitals Group, and other associated entities.

    • Design, implement, and evaluate all related programs to ensure exemplary service to patients, referring physicians & other stakeholders through the Service Center. The activities for which this position is responsible will directly impact the public's perception of Southcoast's service delivery quality, impact continuity of patient care, revenue generation and retention, while leveraging investments in technology geared to improve/streamline patient experience.
    • Drive success by using consumer perspectives and defined preferences to align the organization on service requirements.
    • Responsibilities include oversight for operations that include but are not limited to Patient Scheduling, Referral Management, integration with service lines including but not limited to Primary Care, Specialty Practices, Nurse Triage, Urgent Care, Emergency Services, Operators/Answering Services, Surgical Services, Outpatient Ancillary Services (Radiology, Lab, Physical Medicine, etc.), Central Authorization, Access Education, Outreach Registration and Patient Financial Services.
    • Responsible for functional and direct supervision of the Patient Service Center management team, with indirect oversight of all Service Center employees to ensure proper direction, guidance, quality assurance, employee education, and growth in programs while building a culture of service excellence and continuous process improvement. The Director may also provide guidance to ancillary groups across the enterprise to bring together concierge-level service, operational excellence, powerful analytics, and cost management.
    • Establishes and standardizes documents, policies, and procedures.
    • Provides clear channels of communication, delegation, and accountability within the Service Center for effective supervision and problem-solving.
    • Makes day-to-day administrative decisions consistent with the mission and strategy of the heath system.
    • Establishes clear and reasonable productivity standards for operation performance monitoring and evaluation.
    • Advocates for an outstanding patient, and family experience, and implements creative solutions to ensure its delivery.

    Education and/or Experience Requirements:

    • Bachelor's degree in business administration or a related field is required; a Master's degree is preferred.
    • A minimum of (7-10) years' progressive experience in customer service and call center operations, patient relations, similar areas.
    • Experience supervising large teams (minimum of 100 (100) employees) in a fast-paced environment required.
    • Experience forging alignment across stakeholder groups on complex issues requiring change.
    • Knowledge of current technology and practices related to Consumer Experience, Access and Service Center activities is required.
    • Strong analytic, collaboration, organizational and project management skills are required.
    • Deep understanding of industry-related technology systems including, but not limited to, AI, chat, IVR, and Knowledge Management solutions.
    • Proficient skills with Epic, Avaya Communications/VOIP tools, Workforce Management, Microsoft Office, i.e. Word, Excel, Access, PowerPoint, are required.
    • Experience in establishing, monitoring, and managing operational budgets; with an emphasis on labor productivity and working with key performance indicators, is essential.
    • Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

    Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

    Together We Are More.

    • With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
    • We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.

    We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.

    • Generous Time Off Package
    • Health, Dental and Vision Insurance
    • Tuition Assistance
    • Short Term and Long-Term Disability Insurance
    • Life & AD&D insurance
    • Flexible Spending Accounts
    • 403B Retirement Plan with match
    • Limeade Wellness Program
    • Employee Assistance Program
    • Employee Discount Program
    • Career Development Opportunities
    • Diversity, Equity and Inclusion Council

    Are you ready to make a difference in your community? Join us to be More than Medicine!

    Southcoast Health is an Equal Opportunity Employer

     

  • 8 Days Ago

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Medford, MA - 171
  • Driver Network Service
  • Medford, MA TEMPORARY
  • Medford, MA - 171Department: DriverEmployment Type: Contract / TempLocation: Medford, Massachusetts 02155Compensation: $20.00 / hourDescriptionDriver Network Services (“DNS”) - a national provider of ...
  • 23 Days Ago

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Director, Network Engineering
  • Babson College
  • Wellesley, MA FULL_TIME
  • The Director, Network Engineering oversees the design, deployment, management, and maintenance of the enterprise-wide architecture required to provide secure and highly available cloud, SaaS, and on-p...
  • 8 Days Ago

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Director of Curriculum and Instruction -Chelsea
  • Phoenix Network
  • Boston, MA OTHER
  • Director of Curriculum and InstructionChelsea Who We ArePhoenix Charter Academy aims to show the world what all young people can do, and to defy the limitations of societal assumptions, classism, and ...
  • 21 Days Ago

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Assistant Director - Retail
  • Event Network
  • Boston, MA FULL_TIME
  • Do you have retail store management experience and want to work for an amazing retail company? Be part of this fascinating “must-see” attraction in Boston! We are searching for an experienced retail A...
  • 2 Days Ago

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Assistant Store Director
  • Event Network
  • Boston, MA FULL_TIME
  • THE POSITION As Assistant Store Director (Full-time Hourly), you will supervise and participate in day-to-day store operations, maximize the retail potential of the store, and ensure that our Guests a...
  • 3 Days Ago

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Director of Network and Endpoint Security | Industrial Cybersecurity Consulting - 1898 & Co. (Multiple Locations)
  • Burns & McDonnell
  • Baltimore, MD
  • **Description** 1898 & Co. is looking for its next leader within the Security & Risk Consulting group focused on helping...
  • 3/28/2024 12:00:00 AM

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Director of Network and Endpoint Security | Industrial Cybersecurity Consulting - 1898 & Co. (Multiple Locations)
  • Burns & McDonnell
  • Greenville, SC
  • **Description** 1898 & Co. is looking for its next leader within the Security & Risk Consulting group focused on helping...
  • 3/28/2024 12:00:00 AM

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Director of Network and Endpoint Security | Industrial Cybersecurity Consulting - 1898 & Co. (Multiple Locations)
  • Burns & McDonnell
  • Austin, TX
  • **Description** 1898 & Co. is looking for its next leader within the Security & Risk Consulting group focused on helping...
  • 3/28/2024 12:00:00 AM

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Director of Network and Endpoint Security | Industrial Cybersecurity Consulting - 1898 & Co. (Multiple Locations)
  • Burns & McDonnell
  • Washington, DC
  • **Description** 1898 & Co. is looking for its next leader within the Security & Risk Consulting group focused on helping...
  • 3/28/2024 12:00:00 AM

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Director of Network and Endpoint Security | Industrial Cybersecurity Consulting - 1898 & Co. (Multiple Locations)
  • Burns & McDonnell
  • Phoenix, AZ
  • **Description** 1898 & Co. is looking for its next leader within the Security & Risk Consulting group focused on helping...
  • 3/28/2024 12:00:00 AM

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Director of Network and Endpoint Security | Industrial Cybersecurity Consulting - 1898 & Co. (Multiple Locations)
  • Burns & McDonnell
  • Atlanta, GA
  • **Description** 1898 & Co. is looking for its next leader within the Security & Risk Consulting group focused on helping...
  • 3/28/2024 12:00:00 AM

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Senior Director, Analyst - Network Detection and Response and Infrastructure Protection
  • Gartner, Inc.
  • Irving, TX
  • About the role: Gartner Analysts are industry thought leaders who create must-have research, market predictions and best...
  • 3/26/2024 12:00:00 AM

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Network Director Strategic Sourcing, MWBE and Supplier Diversity
  • Westchester Medical Center, a member of WMCHealth
  • Valhalla, NY
  • Salary : $145,466-$184,134 Job Summary: The Network Director Strategic Sourcing, MWBE and Supplier Diversity is responsi...
  • 3/25/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Director jobs
$155,770 to $208,547

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