Network Operations Manager manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Manager provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Manager leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Typically requires a bachelor's degree. Typically reports to a director. The Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
The Leidos has a Network Operations Center (NOC) Manager opening at Hill AFB, UT.
This manager will lead a diverse team of professionals supporting the Defense Information System Agency. The operations team provides 24 x 7 support, and is responsible for overall incident management, including restoral and reporting of the Optical Transport, IP, and legacy networks. The manager works closely with Shift Supervisors, regional NOC managers and Service Delivery Managers to establish cross functional processes and procedures and establish standard policies and procedures which are ITIL based and reflect the overall mission of the GSM-O II contract.
PRIMARY RESPONSIBILITIES:
Assists senior Operations and Maintenance Manager(s) to oversee and direct all aspects of network operations within the Operations and Maintenance Service Delivery Thread.
Directly manage contractor and sub-contract support staff. Coordinate subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
Identification and management of issues, risks, and dependencies.
Status reporting to the Service Delivery Manager and customer as required.
Creating, documenting, and executing action plans. Work with the customer and external stakeholders to accomplish program goals in which we are dependent on them completing tasks.
Develop and implement technical training plans to support the core operations and future technologies
Coordinate directly with secondary sites (Scott AFB, IL) Operations Manager to ensure continuity of operations between both sites
Ensure all Incidents are addressed and worked to ensure timely restoration of services
Work directly with other NOC components to ensure support and coordination is occurring throughout all shifts
Manages aspects of multiple operations tasks simultaneously.
Some travel may be required.
BASIC QUALIFICATIONS:
Bachelor's degree from an accredited college or university with 8 years of leadership experience; additional years of Network Management experience may be substituted for a bachelor's degree.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
DoD-8570 IAT Level 2 baseline certification (Security CE, or equivalent).
REQUIRED SKILLS:
Experience supervising a diverse team
Prior Network Operations Leadership experience.
Excellent Written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
Candidate must possess excellent leadership, organization, communication and time management skills.
GSMO
Original Posting Date:2024-03-29While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $87,100.00 - $157,450.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.