Network Operations Manager manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Manager provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Manager leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Typically requires a bachelor's degree. Typically reports to a director. The Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Introduction
OPEN TO ALL QUALIFIED APPLICANTS � This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only. *REPOST* - Previous Applicants DO NOT Need to Re-Apply �
GRADE
19
LOCATION OF POSITION
Annapolis, Maryland
POSITION DUTIES
Are you energetic, self-motivated and have the skills to work autonomously and in a team? Do you have applied experience with building and maintaining the networks of small and medium business customers? If you are keep reading....... The Comptroller of Maryland is seeking a technical network engineer/administrator to help modernize our network using the latest technology and tools. This position provides support for the installation, configuration and management of network and communications software and hardware.� This includes deploying, maintaining, and supporting enterprise technologies from Cisco, F5, and others. PLEASE NOTE:�ITD is responsible for the 24x7x365 support for ADC mainframe, distributed systems, and networks. All ITD employees are available for on-call support. As such, this position is required to occasionally work an off-hour schedule, weekdays prior to 7:30 a.m. and / or after 5:00 p.m., weekends, and holidays.
MINIMUM QUALIFICATIONS
Experience:�Four years and six months of experience, three years of�experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally�accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software. NOTES: Candidates may substitute graduation from an accredited�high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required education. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the additional eighteen months of the required experience. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited�high school or possession of a high school equivalency certificated: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and�Management specialty codes in the Information Technology�field of work on a year-for-year basis for the required�experience. ** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at�http://www.naces.org/members.html.
DESIRED OR PREFERRED QUALIFICATIONS
This is a network engineer position. Candidates with the following experience are encouraged to apply: Strong understanding of network infrastructure and network hardware Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers. Experience configuring/maintaining Cisco ISE, FMC, DCNM and Prime Experience with other networking tools such as Solarwinds, LogRhythm, Zscaler, and Meraki
SELECTION PROCESS
Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background check that will include fingerprinting, tax obligation, and determination of legal authorization to work in the United States. *Resumes will not be accepted in lieu of a completed application.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit. First and Last Name Recruitment Number (located at the top of the bulletin) The last four digits of your SS# If you have questions or concerns regarding this recruitment, please email�dbrown@marylandtaxes.gov�at Comptroller of MD, Office of Human Resources. If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or��Application.Help@maryland.gov. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply. Please contact Stanley Harris at�sharris@marylandtaxes.gov�if you need reasonable accommodations.