Network Operations Manager manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Manager provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Manager leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Typically requires a bachelor's degree. Typically reports to a director. The Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Network Operations Engineer Trainee
Summary of Responsibilities
This position is responsible for Network operations encompassing the management, monitoring, and maintenance of a computer network. It involves tasks such as configuring network devices, troubleshooting connectivity issues, optimizing network performance, and ensuring network security.
Major Job Duties
Monitor network infrastructure, including routers, switches, firewalls, and servers, to ensure optimal performance and availability.
Respond to network alerts and troubleshoot issues on time to minimize downtime.
Conduct routine network maintenance activities, such as firmware upgrades, patches, and backups.
Perform network diagnostics, analysis, and optimization to identify and resolve performance bottlenecks.
Collaborate with internal teams and external vendors to resolve complex network problems.
Implement and enforce network security policies and procedures to protect against unauthorized access or threats.
Minimum Qualification
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and SNMP.
Hands-on experience with network monitoring tools and network diagnostic utilities.
Strong collaboration & teamwork skills.
Project management skills.
Communication skills (verbal and written) in both English and Chinese.
Dep: Network & Digitalization Department
Report to: Department Head
Full-time/non-exempt