Network Operations Manager manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Manager provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Manager leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Typically requires a bachelor's degree. Typically reports to a director. The Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
-Provides primary support for the company's network and PC/LAN servers which includes planning, implementing, maintaining, and troubleshooting network and system hardware and software.
-Manages staff responsible for planning, implementing, maintaining an otherwise supporting the mainframe, PC hardware and software products, wide area communications, database systems, network and systems security and access controls.
-Participates in short- and long-range planning for the department to select and utilize appropriate technologies to meet the evolving needs of the Credit Union and its members.
-Oversees the maintenance of hardware and software at the company's disaster recovery site and provides technical support for disaster recovery testing.
-Directs significant special projects as required.
-Performs other job-related duties as assigned.
Experience: Five years to eight years of similar or related experience.