Network Operations Director jobs in Raleigh, NC

About us

Nfinitylink Communications, Inc is a small business in Kinston, NC. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• On-the-job training
• Casual work attire

Job Overview:

We are seeking a skilled Network Operations Technician to join our team. As a Network Operations Center Technician, you will be responsible for providing technical support and ensuring the smooth operation of our network infrastructure. This is a full-time position with opportunities for career growth.

Responsibilities include:

• Monitoring and maintaining the InfinityLink broadband network.
• NOC Techs open trouble tickets and works to repair network equipment/facilities in conjunction with field operations, tech support and others.
• Knowledge of equipment maintenance procedures
• Assist field operations with swaps, troubleshooting, and service restoration.
• Knowledge of Broadband network topology.
• Knowledge of Ethernet router / switch equipment is a plus.
• Ability to follow established procedures, anticipate network issues in advance of issues.
• A basic understanding of telecom, network topology and repair procedures.
• Ability to work with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours.
• Ability to communicate effectively with peers, contractors, and customers.

As Network Operations Technician, your duties will include:

• Maintaining excellent acknowledgement and response time to alarms and customer calls
• Providing quality documentation of network failures and maintenance activity
• Collection of data, determine the cause of the issue, and determine appropriate solution to prevent reoccurrence.
• Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations
• Managing multiple network issues simultaneously
• Communicating with other team members, customers and others during a repair situation
• Providing Tier I support
• Interacting with repair teams and initiating escalations as necessary
• Follow up and close assigned trouble tickets.
• Working in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Qualifications

• Knowledge and experience in network architecture of Broadband / XGSPON network systems and configurations
• Basic understanding of Ethernet router / switch and PON network equipment is a plus
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
• Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.

Preference for applicants with:

• Industry Specific Technical Certification(s)
• Prior experience as a technical support specialist
• Prior experience in a Network Operations Center

If you are a motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply. We offer competitive compensation packages and opportunities for professional development. Join us as a Network Operations Technician and be part of our mission to deliver reliable network services.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Networking or Network Operations Center: 2 years (Required)

Ability to Relocate:

• Kinston, NC 28504: Relocate before starting work (Required)

Work Location: In person