Network Control Center Supervisor jobs in Nebraska

Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Network Operations Center Technician
  • Isotropic Network
  • Murdock, NE FULL_TIME
  • Full Time ***Seeking 2nd shift - 4pm-12am - Tuesday-Saturday*** 

    Mission Statement

    Connecting the Planet – Isotropic Networks is a Global Provider of Satellite Internet Services.

    Position Description
    The Network Operations Center – Technician is a full-time, entry-level position at Isotropic Networks. The position is located at the company’s facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel (<20%).

    Responsibilities
    • Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners in support of Isotropic’s satellite services, networks, and related equipment.
    • Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance.
    • Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions.
    • Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives.
    • Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy.
    • Create performance reports for customer systems and services.
    • Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment.
    • Executes customer-initiated ‘Service Configuration Requests’ based on Isotropic processes and practices.
    • Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed.
    • Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
    • Use of Isotropic and other vendor software to identify and troubleshoot client’s technical issues accurately and in a timely manner.
    • Handling sensitive or confidential customer data in a professional, responsible manner.
    • Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge.
    • Completing any special project assignments and assisting in other areas during lower customer contact periods.
    • Other duties as assigned by Isotropic management.
    Requirements
    • Basic understanding of Internet Protocol addressing.
    • Knowledge of configuring NAT and VLAN.
    • Experience with operating network management tools and understanding network reporting.
    • High level of understanding of troubleshooting methodologies.
    • Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC).
    • Exceptional interpersonal, communication, initiative, and leadership abilities.
    • Effective analytical, planning, organizational, and documentation skills.
    • Team player along with the ability to multitask and work in a stand-alone capacity.
    • Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified.
    • Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis.
    • The ability to communicate and understand complex information and ideas.
    • Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person.
    • Critical thinking skills and adaptation in complex situations that drive decision-making processes producing successful outcomes.
    • Continuously demonstrate a high sense of urgency, with the ability to perform under pressure.
    • Candidate must enjoy being part of a close-knit team and helping co-workers succeed.
     
    Physical Requirements
    • Prolonged periods of sitting at a desk and working on a computer
    • Must be able to lift up to 50lbs at a time
    • Must be able to use both hands
    • Repetitive finger motion/computer use
    • Must be able to have close and distant vision
    • Must be able to crawl in small spaces
  • 11 Days Ago

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Network Operations Center Technician (NOC Tech)
  • Isotropic Network
  • Murdock, NE FULL_TIME
  • Mission StatementConnecting the Planet – Isotropic Networks is a Global Provider of Satellite Internet Services.Position DescriptionThe Network Operations Center – Technician is a full-time, entry-lev...
  • 6 Days Ago

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Intake Call Center Representative
  • Transformations Care Network
  • Bellevue, NE FULL_TIME
  • Job Description Job Description As an Intake Call Center Representative, you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with lif...
  • 1 Month Ago

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Quality Control Supervisor
  • Mountain Manufacturing
  • Waco, NE FULL_TIME
  • Company Description Start-to-finish manufacturing, packing, and distribution of best-in-class, grab-and-go items to drive growth to a customer's bottom line - this is the dynamic and delicious world o...
  • 11 Days Ago

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Quality Control Supervisor
  • Performance Food Group
  • Nebraska, NE FULL_TIME
  • We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more....
  • 12 Days Ago

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Quality Control Supervisor
  • Todd's BBI
  • MADISON, NE FULL_TIME
  • Applicant must be able to pass a pre-employment drug screensalary determined by experiencePlease see attached job description
  • 14 Days Ago

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Inventory Control Supervisor
  • Kenco Group
  • Perris, CA
  • About the Position The Inventory Control Supervisor will be responsible for, but not limited to, functions pertaining to...
  • 3/29/2024 12:00:00 AM

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Inventory Control Supervisor
  • Lineage Logistics Holding, LLC
  • Waukesha, WI
  • Supervise team members responsible for compiling records and managing data involved with ordering, receiving, storing, i...
  • 3/29/2024 12:00:00 AM

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Inventory Control Supervisor
  • Advanceautoparts
  • Gastonia, NC
  • Location: Location: Inventory Control Supervisor in Gastonia, NC at Advance Auto Parts **Location:** **Career Descriptio...
  • 3/29/2024 12:00:00 AM

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Traffic Control Supervisor
  • P&S Paving, Inc .
  • Cocoa, FL
  • Job Description Job Description P & S Paving, Inc. is looking for a certified Temporary Traffic Control Specialist/Super...
  • 3/29/2024 12:00:00 AM

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Solids Control Supervisor
  • Stage 3 Separation
  • Mandan, ND
  • General Responsibilities: This position is responsible for the supervision of Stage 3 Separation's solids control servic...
  • 3/28/2024 12:00:00 AM

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Mosquito Control Supervisor
  • City of Baytown, TX
  • Baytown, TX
  • Salary: $27.41 - $34.26 Hourly Location : 220 W Defee St. Baytown, TX Job Type: Full Time Job Number: 24-00100 Departmen...
  • 3/27/2024 12:00:00 AM

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Ride Controls Supervisor
  • Cedar Point
  • Sandusky, OH
  • Overview: The Rides Control Supervisor at Cedar Point will lead the controls team to maintain and troubleshoot the ride ...
  • 3/25/2024 12:00:00 AM

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Quality Control Supervisor
  • Schneider Electric
  • Seneca, SC
  • What will you do? Ensures achievement of production schedules in accordance with the objectives of cost - quality - lead...
  • 3/25/2024 12:00:00 AM

The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Control Center Supervisor jobs
$100,008 to $134,262

Network Control Center Supervisor in Raleigh, NC
When considering cost of living, this places Sacramento, CA as 1st out of the 3 largest nearby metros in terms of quality of life for Network Control Center Supervisors**.
December 07, 2019