Network Control Center Supervisor jobs in North Carolina

The Residential Youth Care Shift Supervisor is a vital leadership role that oversees staff management and orchestrates the daily operations of the 2nd, and weekend shifts, ensuring a safe, caring, and productive environment.

As a resident advocate, the supervisor goes above and beyond in ensuring each individual's needs are addressed. They facilitate personalized sessions, conduct comprehensive intake processes, manage cases, and provide supportive services tailored to each resident. In the event of a crisis, they provide essential management support, offering problem-solving assistance both in person and over the phone.

In their administrative role, the supervisor ensures the smooth running of the center's operations. This includes handling new enrollments, overseeing the completion of electronic documentation, coordinating volunteer activities, and managing the administration of medication. They also play a critical part in ensuring compliance with various standards and policies, and maintaining an environment that meets and exceeds regulatory requirements.

The Residential Youth Care Shift Supervisor balances leadership, advocacy, and administrative duties, the Shift Supervisor is integral to the efficient functioning and overall wellbeing of the crisis center and its residents.

Key Responsibilities for the Residential Youth Care Shift Supervisor:

• Provide oversight for the shift and ensure clients receive appropriate and high-quality services.
• Manage daily schedules, employee shifts, and time-off requests for staff.
• Manage 3rd shift staff in addition to 2nd and weekend shifts, ensuring effective supervision and coordination.
• Provide coaching and feedback to direct reports regarding staff duties, performance improvement, training, and other staff development opportunities.
• Serve as a resident advocate by providing referrals, facilitating individual and group sessions, and managing cases as needed.
• Ensure all staff complete electronic documentation by the end of each shift, maintaining a high compliance rate during random file audits.
• Complete all mandated training and assist with onboarding new staff.
• Oversee the administration of doctor-referred medication to residents during all shifts, ensuring 100% compliance with documentation and medication administration.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelors in a related human services or related field or equivalent work. Six monthsof experience in human services is preferred.
• Proficiency in MS Office applications preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write to a prescribed style and format. Ability to effectively present information in one-on-one and small group situations to groups of children, managers, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form. Ability to deal with problems involving several concrete variables in situations with little standardization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to climb or balance. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.