Network Control Center Supervisor jobs in Cambridge, MA

We have a great opportunity for a Network Operations Center (NOC) Engineer to join our growing Managed Services team!  The successful hire will be an integral part of a collaborative team providing Tier II escalated-level support to our Managed Services customer base.  Our Managed Services practice offers a full range of services, whether a client has an existing IT department that’s looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we’ve got them covered.   Inquire today about this exciting opportunity to take your career to the next level! 

Some responsibilities include but are not limited to the following:

• Support our customers by solving Tier II escalated service tickets 
• Responsible for installing, configuring and maintaining network systems
• Research and troubleshoot alerts generated from servers and workstations
• Monitor Webroot Portal; install/reinstall as needed
• Perform proactive scans and troubleshoot vulnerability alerts
• Assist on installing RMM agents on devices 
• Create maintenance window on ITS portal
• Work with vendors on maintenance  
• Setup new backups
• Assist the Help Desk team on file restore requests
• Assist on server Bare Metal restore
• Perform Local/Cloud DR tests
• Assist on setting up OS Patch Policies against servers and workstations 
• Deploy and troubleshoot OS patches issues on servers and workstations
• Install DSM firmware updates on NAS devices 
• Schedule after hours server reboots for patching
• Implements timely solutions to customer issues or escalates internally as appropriate
• Data center tasks including system upgrades, migrations, break fix, etc. 
• Ensures network integrity by evaluating, implementing, and managing appropriate software and hardware solutions for network devices and datacenter infrastructure 
• Conducts routine network hardware and software audits to ensure compliance with established policies and configuration guidelines
• Develops and updates network documentation
• Implements various minor projects that enhance network availability, security and data integrity
• Troubleshoots problems with network outages, peripherals, software applications and operating systems within established standards and guidelines
• Ensures the availability of applications that require network services
• Assists in maintaining LAN/WAN computer connectivity throughout the network
• Develops processes and procedures for ongoing management of the network environment
• Participates in an on-call rotation schedule with team members
• All other duties, as assigned 

Skills:

• Level 1 & 2 help desk experience required
• Strong knowledge and proficiency with Microsoft Office products (Word, Excel, PowerPoint), networks and systems such as HP and Dell   
• Experience with Microsoft Office 365 
• Experience with LAN, WAN, and WLAN technologies   
• Knowledge in implementation and troubleshooting network devices   
• Technical knowledge of storage, virtualization, and compute across multiple vendors   
• Experience working with diverse environments   
• Demonstrated positive and professional interpersonal skills, as well as strong written and verbal communications skills   
• Strong organizational, multi-tasking, detail-oriented and time management skills  
• Consistently maintains a high level of attention to detail  
• Works independently and collaboratively to resolve problems
• Strong documentation skills   
• Adaptability to changing priorities   
• Positive teamwork skills
• Maintains a high level of confidentiality, professionalism and a courteous demeanor
• Solid understanding of technology including operating systems, networking, storage, anti-virus and backup 
• Effective critical thinking, analytical, and problem-solving skills to obtain business solutions 

Experience and Education:

• Bachelor’s degree in Computer Science or related IT field, preferred 
• 2 years of network operations experience within a Managed Services Provider environment 
• Technical certifications a plus or willingness to obtain certifications, preferably from the following vendors:  Microsoft, VMWare, Cisco, Extreme, EMC 

Other:

• Prefer valid driver’s license and access to transportation  

Competencies:

• Self-motivated and self-directed 
• Active listener with the ability to engage customers to identify root causes and deliver solutions
• Dedication to Total Quality Management
• Leading through systems and technology
• Problem-solving
• Priority setting to be nimble, responsive, and results-oriented
• Customer focus with strong interpersonal skills

At Focus, we believe our people are our success.  Join our team of talented professionals where you can grow your career in a collaborative, fast paced and supportive environment.  If you are looking for a place where your contributions can make an immediate and important impact, we would love to hear from you!  We offer competitive compensation and benefits packages, including healthcare, dental, flexible spending accounts, flexible vacation policy, 401(k) planning with a company match, and much more.