Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position summary
As a NOC Tech you will provide Tier 1 & 2 network support, network monitoring, escalated customer service for VIP customers, and service order fulfillment across the enterprise. Our NOC is a great place to get started and provides a career path that could lead to a future in network engineering.
Qualifications
You are required to have:
Additional preferred qualifications:
Schedule
Our shifts consist of four 10-hour days, typically Sunday-Wednesday or Wednesday-Saturday, Holidays included. Shifts start at different times of the day based on business needs. Typically they start between 7:00-10:00 am, 12:00-14:00 pm or 21:00-23:00 pm. Techs rotate through the shifts every six months and receive a generous shift differential for overnight hours. Rotation allows for a full range of experience with our network and your future development with us.
Location
This position can be located in Roseville, MN or Perham, MN or remote possibility in Minnesota.
Benefits
Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet*
Minnesota's Small Town, Employee-Owned Tech Giant
As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services.
With approximately 1000 employees, Arvig is committed to quality standards of ownership, engagement, efficiency, and top-of-mind knowledge. Our culture is built on leadership behaviors integral to our success, which include courage, humbleness, open-mindedness, integrity, and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage.
Women and minorities encouraged to apply.
Drug test
We are unable to sponsor H1B visas.
*At your primary residence located in an Arvig service area
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