Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Pearl Interactive Network is sourcing Call Center Operators.
The Call Center Operator is responsible for answering incoming calls from consumers and responding to inquiries. Applicants must reside in the Laguna Niguel, CA area and available to work in the facility.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community.
Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice.
As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.
Pearl offers a Competitive Compensation and Benefits package to include :
Operating Hours : 5 am - 5 pm PST Monday - Friday
Job Duties :
Last updated : 2024-03-07
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