Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Amazon Air’s Network Control Center (NCC) Air Operations Controllers protect our customers’ interests by helping facilitate the safe, compliant, and on-time operations of Amazon’s dedicated aircraft fleet. Our Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness.
This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
US Based Benefit Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Key job responsibilities
- Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
- Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
- Develop and execute effective service recovery plans as necessary
- Liaise with Amazon Air’s air carriers, ground handlers, and other service providers to help facilitate on-time operations
- Continually assess and communicate the operational status all assigned flights and/or gateways
- Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
- Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
- Escalate significant issues to NCC Air Operations Managers for visibility and resolution
- Support leadership by helping analyze data, prepare reports, and provide other relevant information for operations meetings or executive leadership briefings
- Work variable shifts which will include days, nights, weekends, and holidays
- Travel up to 10% of the time
We are open to hiring candidates to work out of one of the following locations:
Erlanger, KY, USA
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3 years of experience in one of the following: Transportation Operations, Logistics, Contingency Management, Aviation Operations, and/or Network Control Center Operations Management.
- Bachelor's Degree or two years of Amazon Experience
- FAA CPL or greater, or FAA Aircraft Dispatcher license, or ATC license, or AMP License or equivalent military experience.
- Previous Experience in logistics, Transportation, operations control center or equivalent military experience.
- Ability to work independently in high-pressure environment.
- Ability to exercise sound judgement where clear guidelines may not exist.
- Experience with Microsoft Office suite.
- Masters Degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.