Network Control Center Manager jobs in Goodyear, AZ

Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Call Center & Member Outreach
  • Professional Health Care Network
  • Phoenix, AZ FULL_TIME
  •  

    Position:  Manager, Call Center and Member Outreach

    Department: Operations

    Reports to:  SVP, Operations and Innovation

     

    Position Description:

     

    Seeking a highly experienced and motivated Manager to lead our dynamic and growing team of customer service representatives. We are looking for a skilled manager who can lead our representatives to better performance and improve service quality. The manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services and troubleshooting techniques, analyze call center data, and focus on improving performance and processes to better support customers. The manager oversees the inbound and outbound call center as well as mailroom operations. You should have proven leadership, and exceptional communication, interpersonal, and customer service skills.

     

    Office Location:

     

    • Remote

     

    Responsibilities and Duties:

     

    Responsibilities of the Manager, Call Center and Member Outreach include, but are not limited to the following:

     

    • Leadership: Provide strong, inspirational leadership to the call center and mailroom teams, fostering a culture of excellence, accountability, and teamwork.
    • Team Management: Oversee all aspects of the call center and mailroom operations, including hiring, training, coaching, and performance management of staff.
    • Performance Optimization: Implement strategies to improve performance metrics such as average handling time, first call resolution, and customer satisfaction scores. Ensure mailroom meets compliance turnaround times.
    • Workflow Management: Develop and maintain efficient workflows, processes, and scripts to ensure smooth operations and maximize productivity.
    • Quality Assurance: Establish and enforce quality assurance protocols and audits to ensure that company standards are met or exceeded.
    • Data Analysis: Utilize data and analytics to identify trends, insights, and areas for improvement, and make data-driven decisions.
    • Customer Experience: Continuously strive to enhance the customer experience by implementing best practices and innovative solutions.
    • Communication: Serve as the primary point of contact for escalations and communicate effectively with other departments to resolve issues and improve processes.
    • System Management: Ensure maintenance of call center and mailroom system including ensuring optimization for success by identifying and deploying enhancements.
    • Compliance: Ensure compliance with all relevant regulations and company policies, particularly those related to data privacy and security.
    • Other duties as assigned.

     

    Qualifications:

     

    • Bachelor's degree or equivalent experience.
    • Minimum of five years of previous call center leadership experience required.
    • Home care/healthcare background is a plus but not required.
    • Proven track record of achieving and exceeding performance targets and KPIs.
    • Strong leadership and people management skills, with the ability to motivate and inspire teams.
    • Excellent communication and interpersonal skills.
    • Analytical mindset with the ability to interpret data and make informed decisions.
    • Proficiency in call center software and CRM systems.
    • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
    • Strong problem-solving skills and attention to detail.
    • Flexibility to work non-traditional hours, as needed, call center is 13 hour operation (8am to 9pm EST) Monday through Friday.
    • Must be flexible and willing to work weekends and Holidays.

     

    Proven Personal Attributes:

     

    • Ability to multitask in a fast-paced work environment.
    • Highly self-motivated and able to work with minimal supervision
    • Is customer service oriented with good oral and written communication skills.
    • Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
    • Is detail oriented and displays good organizational skills.
    • Capable of following an issue through to its conclusion
    • Ability to convey a positive and professional image to customers and employees
    • Ability to remain calm under pressure and manage stressful situations.
    • Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
    • Ability to maintain a high level of confidentiality and remain HIPAA compliant.
    • Ability to establish highly productive and detailed organizational skills/habits.
    • Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.
  • 23 Days Ago

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Administrative Manager (FT)
  • Desert Control
  • Yuma, AZ FULL_TIME
  • DESERT CONTROL AMERICAS We seek YOU – a motivated and experienced administrative manager to support a growing office and agriculture-focused field team by overseeing daily operations and providing adm...
  • 10 Days Ago

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Infection Control Nures Manager /Nurse Educator
  • Avenir Behavioral Health Center
  • Surprise, AZ FULL_TIME
  • Avenir Behavioral Center is a 32-bed adult Behavioral Hospital that has been serving the Surprise Community and surrounding areas since May 2019. We strive on providing excellent patient care. We are ...
  • 25 Days Ago

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Network Owners Rep / Senior Project Manager – Data Center Construction
  • Turner & Townsend
  • Phoenix, AZ FULL_TIME
  • Company DescriptionFrom the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spec...
  • 14 Days Ago

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Director of Transfer Center
  • Abrazo Community Health Network
  • Phoenix, AZ OTHER
  • Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do. Beyond just medical treatments, we believe in the power of genuine relationships...
  • 22 Days Ago

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Call Center Representative - (Remote)
  • Professional Health Care Network
  • Phoenix, AZ FULL_TIME
  • ***This is for a weekend-based shift - shifts available as follows: Sat-Wed 830am-530pm, Friday-Tues 830am-530pm*** The Call Center Representative is responsible for answering incoming calls, acting a...
  • 16 Days Ago

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0 Network Control Center Manager jobs found in Goodyear, AZ area

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Purchasing Manager
  • Adelante
  • Phoenix, AZ
  • Purchasing Manager Job Details Job Location Adelante Healthcare Center Support Office - Phoenix, AZ Position Type Full T...
  • 3/28/2024 12:00:00 AM

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1st Shift Inventory Control Coordinator
  • Sprouts Farmers Market, LLC
  • Glendale, AZ
  • **1st Shift Inventory Control Coordinator** CAROUSEL_PARAGRAPH * 183828 * Glendale, Arizona * 8098 - AZ DC * Distributio...
  • 3/28/2024 12:00:00 AM

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Inventory Control Clerk
  • Kuehne Nagel
  • Phoenix, AZ
  • **Inventory Control Clerk** Phoenix, AZ, United States Full Time Permanent req73249 The Inventory Control Clerk maintain...
  • 3/28/2024 12:00:00 AM

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Mover (Full time + Benefits - Starting at $20/hr)
  • Hellolanding
  • Phoenix, AZ
  • ** Mover (Full time + Benefits - Starting at $20/hr)** at Landing Phoenix, AZ **About the Role:**We are looking for a **...
  • 3/28/2024 12:00:00 AM

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Warehouse Technician - Phoenix, AZ
  • Goodyear
  • Phoenix, AZ
  • ** Warehouse Technician - Phoenix, AZ** Date: Dec 6, 2021 Location: Phoenix, AZ, US, 85017 Company: Goodyear Job Req ID:...
  • 3/28/2024 12:00:00 AM

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Inventory Control Clerk
  • Kuehne + Nagel Group
  • Phoenix, AZ
  • **Inventory Control Clerk** Phoenix, AZ, United States Full Time Permanent req73249 JOB DESCRIPTION The Inventory Contro...
  • 3/27/2024 12:00:00 AM

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Service | Dispatch Coordinator
  • PREMISE ONE
  • Tempe, AZ
  • Job Description Job Description JOB DESCRIPTION As a member of the technical Services team in Engineering, the Service D...
  • 3/27/2024 12:00:00 AM

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Hotel Valley Ho-Receiving Clerk-Starting @ $15 hr.
  • Hotel Resource
  • Scottsdale, AZ
  • **Other** **Hotel Valley Ho-Receiving Clerk-Starting @ $15 hr.** Hotel Valley Ho-Receiving Clerk-Starting @ $15 hr. Benc...
  • 3/26/2024 12:00:00 AM

Goodyear (O'odham: Valin Thak) is a city in Maricopa County, Arizona, United States. It is a suburb of Phoenix and at the 2010 census had a population of 65,275, the third fastest-growing city in Arizona between 1990 and 2000. The 2017 population estimate was 79,858. The city is home to the Goodyear Ballpark, where the Cleveland Indians and Cincinnati Reds of Major League Baseball hold spring training. In 2008, Goodyear won the All-America City Award, sponsored by the National Civic League. The city is named after the Goodyear Tire and Rubber Company. The company cultivated extensive farmland...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Control Center Manager jobs
$116,426 to $153,933
Goodyear, Arizona area prices
were up 2.2% from a year ago

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