Network Control Center Director jobs in Oregon

Network Control Center Director directs activities of the network control function of the organization. Determines quality levels for network transmission and performance and ensures levels are met. Being a Network Control Center Director requires a bachelor's degree in area of specialty. Typically reports to top management. The Network Control Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Network Control Center Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Network Operations Center (NOC) Manager
  • Coos-Curry Electric Cooperative, Inc.
  • Brookings, OR FULL_TIME
  • Position: Network Operations Center (NOC) Manager

    Company: Beacon Broadband, Inc.

    Salary: $86,627 - $107,292 DOE

     

    Primary Purpose

    The Network Operations Center (NOC) Manager is responsible for the day-to-day management and operation of the Beacon Broadband fiber to the premises Network to include providing technical support to Customer Service Representatives and Technical Service Representatives. The NOC Manager will analyze problems, perform troubleshooting, incident response, communication with clients, and drive all problems to a successful resolution. This role is a critical leader within the Engineering team and works in close partnership with the Beacon Broadband Customer Service team to bring the high-speed fiber experience where no one else will go. This is a salary exempt position and reports to the Network Engineering Director Monday through Friday 9am-6pm with mandatory on call rotations.  

    Essential Job Functions (Reason position exists is to perform these functions)

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1.      Oversee the operations of the NOC team, including the management of an organizational structure adequate for achieving the department’s objectives, and leading the selection, hiring, and development of NOC personnel.

    2.      Manage daily NOC work assignments and workflows to meet company KPI and performance goals.

    3.      Provide tier 2 and tier 3 escalation support for triple play (Data, Voice, TV) to home and enterprise customers.

    4.      Produce accurate troubleshooting guides, after action reports, and root cause analysis in accordance with ITIL standards to support Beacon Broadband’s mission and knowledge management program.

    5.      Provide recommendations to customers and the Beacon Broadband leadership team to improve the stability of any infrastructure components within the organization.

    6.      Create and provide appropriate technical training for staff and subscribers.

    7.      Function as a sales engineer to support the sales efforts.

    8.      Design and execute inside plant network expansions and upgrades.

    9.      Perform standard moves, adds, and changes (MACD’s) within a Cisco/Calix environment.

    10.   Responsible for driving / advocating continual improvement in customer experience to increase brand loyalty through the NOC team.

    11.   Must meet or exceed department performance goals as developed and reviewed.

    12.   Develop NOC procedures to ensure business opportunities adhere to established processes.

    13.   Solve business challenges and network problems through effective staff and platform development.

    14.   Complete required training and development objectives within the assigned period; maintain relevant certifications.

    15.   Understand overall company vision, align department priorities and activities to reflect and support those goals.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Competencies

    ·        Possess superior customer-focused skills which will produce success supporting customers of varying degrees of sophistication and computer literacy.

    ·        Work well in a busy team environment, being quick to learn and able to deal with a wide range of issues.

    ·        Must have exceptional interpersonal skills with the ability to negotiate positive outcomes for customers and Beacon Broadband in conflict situations.

    ·        Excellent verbal and written communication skills are essential for case management and development of knowledge base articles.

    ·        Strong analytical skills with the ability to collate and interpret data from various sources.

    ·        Capable of multi-tasking, with exceptional time management and prioritization of workload.

    ·        Willing to learn and develop new skills.

    ·        Must be self-confident, possesses a strong work ethic, and be continually focused on improvement, innovation, and bottom-line results.

    ·        Ability to excel under pressure while managing customer expectations.

    ·        Ability to recognize own capabilities and take initiative to continually improve; ability to seek out feedback on self.

    ·        Ability to get things done; able to exercise personal influence, resolve conflict, and bring about desired behaviors.

    ·        Must be organized and analytical with attention to detail and accuracy of work product; able to eliminate obstacles through creative and adaptive approaches.             

    ·        Must maintain professional demeanor in any given situation.

    Supervisory Responsibility

    This position is responsible for the hiring and performance management of NOC Technicians.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job will occasionally work in remote hub site locations.

    Physical Demands

    This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary. 

    Position Type and Expected Hours of Work

    This is a full-time position, and typical work hours are 9:00am to 6:00pm, Monday through Friday. On call and emergency response time will also be required.  

    Travel

    Some travel throughout the Beacon Broadband service territory to network locations and occasionally to customer homes and businesses. Occasional travel to community events, training seminars and/or conferences.

    Qualifications

    ·        Cisco CCNP Enterprise or CCNP Service Provider certifications.

    ·        5 years as a Network Engineer with a minimum of 2 years of demonstratable supervisory and leadership experience.

    ·        Strong understanding of routing and switching utilizing Cisco IOS-XR, Calix AXOS/SMx, and Ubiquiti.

    ·        Strong understanding of network security principles and best practices.

    ·        Experience with Fiber to the Home (FTTH/FTTx) infrastructure preferred.

    ·        Experience with Cisco UCS Servers and VMWare environments.

    ·        Extensive knowledge of the BGP, OSPF, and MPLS implementations.

    ·        Fundamental understanding of ITIL.

    Additional Eligibility Qualifications

    ·        Strong MS Office Suite skills.

    ·        Strong skills in GLDS customer information system, Mapcom M4, Alianza, TV Service and Calix.

    ·        Reliable transportation for getting to work.

    ·        Must meet the requirements of pre-employment drug screening and comply with company drug and alcohol policy while employed.

    The specific statements reflected in each section of this position description are not intended to be all-inclusive, but rather the basic elements and criteria considered being necessary to satisfactorily perform the duties associated with the position.

     

    Beacon Broadband, Inc. is an Equal Opportunity Employer.

     

    Please inform Human Resources at 541-332-8835 or hr@cooscurryelectric.com if you require an accommodation to participate in the application process.

  • 1 Day Ago

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Center Director
  • KinderCare Education
  • Portland, OR FULL_TIME
  • Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gal...
  • 20 Days Ago

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Center Director
  • Mathnasium of Sherwood
  • Sherwood, OR FULL_TIME
  • ```Duties```- Oversee the overall operations of the center, ensuring smooth and efficient functioning.- Develop and implement policies and procedures to maintain high-quality standards.- Provide leade...
  • 26 Days Ago

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Occupational Medicine - Medical Director
  • Medical Director in Corvallis, OR - SHS Clinician
  • Corvallis, OR FULL_TIME
  • Samaritan Health Services has an opportunity for an Occupational Medicine Medical Director Samaritan Health Services, a non-profit integrated health care delivery system, is seeking a new or experienc...
  • 2 Days Ago

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Director, Nursing Services
  • The US Oncology Network
  • EUGENE, OR FULL_TIME
  • Overview: Director of Nursing Services Sign-on and relocation bonuses may be available Healthcare, more so than ever these days, is a field that requires Resilience, Integrity, Compassion, and Strengt...
  • 1 Day Ago

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Director of Health & Wellness
  • United Community Action Network
  • Roseburg, OR FULL_TIME
  • The United Community Action Network (UCAN) is a poverty fighting non-profit located in Southern Oregon. Founded in 1969 by low-income community organizers, UCAN now operates programming across four de...
  • 10 Days Ago

Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Control Center Director jobs
$131,742 to $176,853

Network Control Center Director in Pittsburgh, PA
Additionally, the NCCDS notifies affected customers of scheduled system outages so that Mission Operation Centers (MOCs) can properly plan mission activities.
December 28, 2019
Network Control Center Director in Parkersburg, WV
It schedules most Space Network elements and supporting elements and provides interfaces for planning, acquisition, control, and status of the Space Network.
December 23, 2019
Network Control Center Director in Portland, OR
A customer may obtain Space Network support by submitting specific schedule requests to or establishing generic requirements with the NCCDS.
December 29, 2019