Network Control Center Director jobs in New Bedford, MA

Network Control Center Director directs activities of the network control function of the organization. Determines quality levels for network transmission and performance and ensures levels are met. Being a Network Control Center Director requires a bachelor's degree in area of specialty. Typically reports to top management. The Network Control Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Network Control Center Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director, Patient Service Center
  • Service Center
  • Fairhaven, MA FULL_TIME
  • Service Center
    Fairhaven, MA
    Managerial/Prof
    Pay Grade: DIR3
    , Day shift, Exempt
    Req # 78810

    Work for One of the World's Best Hospitals!

    For Six Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!


    We are searching for a Director, Patient Service Center. This position provides administrative leadership and direction for the Patient Service Center operations in support of access services for entities including Southcoast Physician Group, Southcoast Hospitals Group, and other associated entities.

    • Design, implement, and evaluate all related programs to ensure exemplary service to patients, referring physicians & other stakeholders through the Service Center. The activities for which this position is responsible will directly impact the public's perception of Southcoast's service delivery quality, impact continuity of patient care, revenue generation and retention, while leveraging investments in technology geared to improve/streamline patient experience.
    • Drive success by using consumer perspectives and defined preferences to align the organization on service requirements.
    • Responsibilities include oversight for operations that include but are not limited to Patient Scheduling, Referral Management, integration with service lines including but not limited to Primary Care, Specialty Practices, Nurse Triage, Urgent Care, Emergency Services, Operators/Answering Services, Surgical Services, Outpatient Ancillary Services (Radiology, Lab, Physical Medicine, etc.), Central Authorization, Access Education, Outreach Registration and Patient Financial Services.
    • Responsible for functional and direct supervision of the Patient Service Center management team, with indirect oversight of all Service Center employees to ensure proper direction, guidance, quality assurance, employee education, and growth in programs while building a culture of service excellence and continuous process improvement. The Director may also provide guidance to ancillary groups across the enterprise to bring together concierge-level service, operational excellence, powerful analytics, and cost management.
    • Establishes and standardizes documents, policies, and procedures.
    • Provides clear channels of communication, delegation, and accountability within the Service Center for effective supervision and problem-solving.
    • Makes day-to-day administrative decisions consistent with the mission and strategy of the heath system.
    • Establishes clear and reasonable productivity standards for operation performance monitoring and evaluation.
    • Advocates for an outstanding patient, and family experience, and implements creative solutions to ensure its delivery.

    Education and/or Experience Requirements:

    • Bachelor's degree in business administration or a related field is required; a Master's degree is preferred.
    • A minimum of (7-10) years' progressive experience in customer service and call center operations, patient relations, similar areas.
    • Experience supervising large teams (minimum of 100 (100) employees) in a fast-paced environment required.
    • Experience forging alignment across stakeholder groups on complex issues requiring change.
    • Knowledge of current technology and practices related to Consumer Experience, Access and Service Center activities is required.
    • Strong analytic, collaboration, organizational and project management skills are required.
    • Deep understanding of industry-related technology systems including, but not limited to, AI, chat, IVR, and Knowledge Management solutions.
    • Proficient skills with Epic, Avaya Communications/VOIP tools, Workforce Management, Microsoft Office, i.e. Word, Excel, Access, PowerPoint, are required.
    • Experience in establishing, monitoring, and managing operational budgets; with an emphasis on labor productivity and working with key performance indicators, is essential.
    • Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

    Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

    Together We Are More.

    • With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
    • We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.

    We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.

    • Generous Time Off Package
    • Health, Dental and Vision Insurance
    • Tuition Assistance
    • Short Term and Long-Term Disability Insurance
    • Life & AD&D insurance
    • Flexible Spending Accounts
    • 403B Retirement Plan with match
    • Limeade Wellness Program
    • Employee Assistance Program
    • Employee Discount Program
    • Career Development Opportunities
    • Diversity, Equity and Inclusion Council

    Are you ready to make a difference in your community? Join us to be More than Medicine!

    Southcoast Health is an Equal Opportunity Employer

     

  • 8 Days Ago

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Early Childhood Center Assistant Director
  • Kiddie Kollege Early Learning Center
  • Hyannis, MA FULL_TIME
  • The Kiddie Kollege Early Learning Center Assistant Director is an employee of Faith Assembly of God Church and is directly responsible for overseeing the programmatic operation of the Preschool and Da...
  • 1 Month Ago

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RN Registered Nurse - Sign-On Bonuses - Sippican Healthcare Center - Marion, MA (526)
  • Whittier Health Network
  • Marion, MA FULL_TIME
  • RN - Registered Nurse – Sign-On Bonuses available! $36.00 to start, with earning potential up to $40.00/hour Immediate Openings Available Part Time 32 hours 3pm-11pm Per Diem - all shifts Primary Resp...
  • 24 Days Ago

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RN Registered Nurse - Per Diem - Sippican Healthcare Center - Marion, MA (526)
  • Whittier Health Network
  • Marion, MA PER_DIEM
  • RN - Registered Nurse – Per Diem - All shifts available Per Diem 1: $48.00/hour Commitment includes 24 hours per week, weekend, 1 summer holiday and 1 winter holiday Per Diem 2: $44.00/hour Commitment...
  • 10 Days Ago

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Director of Finance
  • James L. Maher Center
  • Middletown, RI FULL_TIME,PART_TIME
  • Job Type Full-Time Director of FinanceDescriptionThe Director of Finance is responsible for leading all aspects of the Center’s financial operation. This includes financial reporting, accounts receiva...
  • 3 Days Ago

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Assistant Director/Lead Teacher
  • The Children's Center
  • Harwich, MA FULL_TIME
  • The Children’s Center in Harwich is looking for a Lead Preschool Teacher/Assistant Director who will be responsible for supporting the director’s key responsibilities and creating and implementing a d...
  • 1 Month Ago

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0 Network Control Center Director jobs found in New Bedford, MA area

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Manufacturing Director of IT
  • Robert Half
  • Fairhaven, MA
  • Job Title: Director of IT (with Manufacturing Experience) Job Location: Fairhaven, MA (Onsite, 5 days per week) Job Type...
  • 3/28/2024 12:00:00 AM

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Part Time Retail Sales Associate Sign- On Bonus $1,000
  • Cox Enterprises, Inc
  • Middletown, RI
  • **Primary Location:** 882 W Main Rd , Middletown , RI , US **Part Time Retail Sales Associate Sign- On Bonus $1,000** Co...
  • 3/28/2024 12:00:00 AM

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Director of Information Technology
  • Franklin Fitch
  • Fairhaven, MA
  • Director of Information Technology | Hybrid | Fairhaven In this role, you'll be responsible for coordinating, planning, ...
  • 3/27/2024 12:00:00 AM

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Manager, QARC Clinical Trial / Data Management
  • UMass Med School
  • Lincoln, RI
  • Manager, QARC Clinical Trial / Data Management Minimum Salary US-RI-Lincoln Job Location 2 days ago(3/24/2024 12:14 PM) ...
  • 3/27/2024 12:00:00 AM

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Career Counselor/Assistant Director
  • Massachusetts Maritime Academy
  • Buzzards Bay, MA
  • Job Description Job Description A special mission college within the Massachusetts state university system Position: Car...
  • 3/26/2024 12:00:00 AM

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Assistant I.T. Manager
  • GATRA
  • Taunton, MA
  • Job Description Job Description Assistant IT Manager Position Summary As an IT Assistant Manager, you will work closely ...
  • 3/25/2024 12:00:00 AM

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Regional Systems & Security Administrator
  • Bally's Corporation
  • Lincoln, RI
  • Qualifications: Degree in the field of computer science, cyber security or related field plus 5 years of work experience...
  • 3/25/2024 12:00:00 AM

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Regional Admissions Counselor (2 positions - Boston and New York Region)
  • University of Massachusetts
  • Dartmouth, MA
  • Regional Admissions Counselor (2 positions - Boston and New York Region) Job no: 521970 Work type: Staff Full Time Campu...
  • 3/24/2024 12:00:00 AM

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Control Center Director jobs
$139,421 to $187,161
New Bedford, Massachusetts area prices
were up 1.6% from a year ago

Network Control Center Director in New Britain, CT
A network control center serves as a data center to provide communication support to Bagram, to include server maintenance and backup, event logging, virus definition managing, and email routing.
December 02, 2019
Network Control Center Director in Champaign, IL
In addition, the network control center performs non-secure internet protocol router network and secure internet protocol router network service management to eliminate network vulnerabilities and ensure reliable connectivity.
January 06, 2020
Network Control Center Director in Portland, OR
A customer may obtain Space Network support by submitting specific schedule requests to or establishing generic requirements with the NCCDS.
December 29, 2019