Mortgage Quality Assurance Manager manages a team of auditors who ensure procedures regarding mortgage loans are being met according to company guidelines and policies. Reviews non-compliant operations and develops training programs to improve quality. Being a Mortgage Quality Assurance Manager provides reports to top management on training goals and results. May require a bachelor's degree. Additionally, Mortgage Quality Assurance Manager typically reports to a director. The Mortgage Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Mortgage Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position purpose - Responsibilities/Duties/Functions/Tasks
Provides leadership and management oversight for Quality Control and Loan Defense Departments
Qualifications
Supervisory responsibilities
Company Conformance Statement
In the performance of assigned tasks and duties all employees are expected to conform to the following:
§ Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
§ Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities.
§ Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
§ Ensure every action and decision is aligned with PRMI values.
§ Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
§ Realize team synergies through networking and partnerships across PRMI.
§ Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
§ Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
§ Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
§ Work effectively as a team contributor on all assignments.
§ Perform quality work within deadlines.
§ Respect client and employee privacy.
Work Requirements
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and perform effectively in an office setting. Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.