Mortgage Quality Assurance Manager jobs in Salem, NH

The Quality Assurance Manager is responsible for leading the development, implementation and execution of San-tron’s global quality system with the goal of continuous improvement towards zero defects. This position reports to the Company President.

PRIMARY RESPONSIBILITIES:

• Responsible for the development, implementation and execution of the global quality system, including internal and external quality, maintaining compliance with ISO 9001 and AS 9100 standards

• Plans and institutes inspection strategies, methods and procedures which address FMEA analysis.

• Performs audits to monitor effectiveness of inspection strategies, methods and procedures to drive continuous improvement.

• Manages the Company’s Corrective Action / Preventive Action (CAPA) activities

• Leads the investigation and resolution of customer complaints as they pertain to product and procedures.

• Responsible for organizing, maintaining and reporting quality data.

• Responsible for facilitating MRB activities.

• Investigates and advises on areas of cost, procedures, process and product efficiencies to help drive continuous improvement.

• Leads, develops and conducts training sessions to keep all associates informed on procedures and methods as they pertain to quality assurance.

• Responsible for continuous educational process in Quality Assurance in order to be up to date on new and changing technology in the QA field.

• Directly manages the U.S. Quality department including providing work direction, training, performance management and individual development of the Quality team driving continuous improvement within the department.

• Provides work direction and auditing of manufacturing and warehouse personnel as required to monitor quality systems

• Support Engineering, Manufacturing, and Customer needs.

• Maintain Safety procedures in Quality Assurance areas.

• Participate as a member of a Project Team and/or Cross Functional Team as required.

• Perform other related duties as required.

REQUIREMENTS:

• B.S. in technical field or equivalent with seven to ten years’ experience in related field within a commercial manufacturing environment.

• Minimum of 5 years of experience in the development of quality systems within an engineering/manufacturing environment and their implementation.

• Advanced knowledge and experience in quality assurance, control and management; lean manufacturing tools/processes.

• Experience with leading a structured root cause and corrective action process

• Prior experience in managing ISO & AS 9001 program

• In depth knowledge of SPC and other statistical tools related to quality control

• Experience with computer systems required.

• Must have the knowledge to understand the OSHA and other international, federal and state regulations.

• Experience in the development of global, ‘customer-focused’ quality systems.

• Strong critical thinking and problem solving skills

• Demonstrated learning agility – able to quickly learn from experiences and apply them to new situations, quickly adopts new knowledge and skills and applies them effectively, creates an environment of continuous learning and improvement.

• Effectively leads change initiatives. Has the ability to engage and lead others through change.

• Must be able to travel domestically and internationally 20%.

• Green or Black Belt certification a big plus.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person