Mortgage Quality Assurance Manager jobs in Minnesota

NorthPoint Health & Wellness Center is seeking a Quality Improvement/Quality Assurance (QI/QA) Manager to assume broad managerial responsibilities and authority for NorthPoint’s Quality Improvement/Quality Assurance department. The QI/QA Manager will provide guidance to clinical staff in the area of QI/QA for the purpose of continuously improving outcomes and modeling collaborative processes.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page. 
 
Location and hours:
This position is hybrid and will be performed both on-site at 2220 Plymouth Avenue North, Minneapolis, MN 55411, and remote as job duties require. Work hours will be Monday through Friday, between 7 a.m. – 5 p.m., with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.   

About the position type:
This is a full-time, benefit-earning position.
This position is internally classified as an Administrative Manager, Senior. Click here to view the job classification specification. 

• Lead activities and initiatives related to Quality Improvement/Assurance.
• Serve as subject matter expert for Uniform Data System and Minnesota Community Measurement (MNCM) as well as criteria for various grant programs.
• Work within and across NorthPoint departments to provide direction, consultation, and assistance in setting QI priorities based on regulatory entities and community needs assessments.
• Be accountable for all aspects of QI Program reporting (internal and external) ensuring timely and accurate submissions.
• Collaborate and communicate with stakeholders to ensure data systems and programs effectively and efficiently support QI/QA initiatives and activities.
• Facilitate the integration of quality principles throughout the organization in collaboration with clinical directors, managers, and supervisors. 
• Develop QI/QA goals, processes and initiatives for the organization including completion of an annual QI/QA plan.
• Oversee patient satisfaction including satisfaction with the care experience as a primary goal for the organization’s quality activities. 
• Perform management functions that include selection, training, and evaluation of staff.

• Bachelor's degree or higher in business administration, healthcare, or other field appropriate to the position and five years of experience in the planning and administration of QI/QA.
• Nine years or more of experience in the planning and administration of QI/QA.