Mortgage Quality Assurance Manager jobs in Michigan

About us

GLT International is an ISO 9001 and ISO 14001 registered supplier of high-quality tapes, foams, foils and specialty products to targeted business environments around the world. Our competitive advantage goes deeper – from our diversified supply base, long-term customer relationships and quick reaction times, we’re able to provide services no one in our industry can match. We also offer the highest rated products in the industry and take customer service as seriously as we do product development.

GLT International is a converter and distributor of specialty tape products to automotive and industrial customers worldwide. This position works in conjunction with our Accounting Manager to ensure customer payments are received and applied, reconcile inventory and other accounting related tasks as needed.

Job Summary:

We are seeking a highly skilled and experienced Quality Assurance Manager to join our team. As the Quality Assurance Manager, you will be responsible for ensuring that our products meet the highest quality standards and comply with all relevant regulations. You will oversee the implementation of quality control processes, manage quality inspections, and develop and maintain quality management systems.

Duties and Responsibilities:

• Manages and maintains a Quality Management System which complies with the requirements of the IATF 16949 and ISO 9001 standards.

• Maintains and reports product conformance to engineering and customer specifications through inspection of raw materials, work in process and finished goods inventories.

• Reviews production processes for conformance to quality standards.

• Reports and tracks any significant deviations from quality standards and recommend corrective action to appropriate management.

• Establishes and presents regular training for employees on quality issues and develops programs to encourage each employee to perform quality control as part of operations.

• Participates in new product development to ensure proper quality assurance can be implemented prior to beginning production.

• Communicates with suppliers to review quality concerns and issues.

• Determines validity of customer complaints via customer contact, print interpretation and/or inspection of returned goods. Ensures Corrective Actions / 8D’s are effectively closed.

• Completes quality surveys received from current or potential customers.

• Acts as liaison for all matters relating to quality of produced goods.

• Ensures compliance with established policies and procedures, paying special attention to safety regulations.

• Leads all audits. External and Internal.

• Leads Management review.

• Manages any customer and supplier return issues as needed.

• Delegates responsibilities to the Quality department as needed.

• Performs other related duties as assigned.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

Skills:

Oral Communication Skills

Written Communication Skills

Technical Communication

Customer Relations

Customer Service

Diplomacy

Organization

Planning

Project Management

Math Aptitude

SPC

Core Documentation

PPAP

Professionalism

Reading Skills

Time Management

Blueprint Reading

APQP

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Ability to Relocate:

• Rochester Hills, MI 48309: Relocate before starting work (Required)

Work Location: In person