Mortgage Quality Assurance Manager jobs in Hialeah, FL

Mortgage Quality Assurance Manager manages a team of auditors who ensure procedures regarding mortgage loans are being met according to company guidelines and policies. Reviews non-compliant operations and develops training programs to improve quality. Being a Mortgage Quality Assurance Manager provides reports to top management on training goals and results. May require a bachelor's degree. Additionally, Mortgage Quality Assurance Manager typically reports to a director. The Mortgage Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Mortgage Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

C
Training & Quality Assurance Manager
  • Crystal Cruises
  • Aventura, FL FULL_TIME
  • Job Summary

    As a Training & Quality Assurance Manager, you will be responsible for facilitating the training needs of Reservations Global new hires, conducting recurrent training and webinars, as well as leading and handling escalations from the team.

    Essential Job Duties

    Facilitate both in-person and virtual training for Reservations new hires and recurrent sessions. Monitor individual progress and offer feedback to help participants achieve their course goals. Administer, grade, and maintain accurate records of all exams using Excel. Address and resolve any technical issues that may arise during the training. Additionally, conduct recurrent training and webinars as required.

    Collaborate with Reservations managers to create tailored training materials. This includes developing training content such as manuals, training aids, tests, and self-paced tutorials. Ensure accuracy and grammatical correctness, and record audio scripts for tutorials. Additionally, schedule keynote speakers and benefits orientations, handle printing tasks, request necessary supplies, and address system access issues.

    Collaborate with other departments for training needs and special projects while maintaining ongoing professional development to meet business training requirements.

    Communicate in writing regarding class progress, including tracking daily attendance and punctuality. Provide updates on course completion and any separations that occur within the class.

    Create, update, and distribute product and system manuals.

    Quality assurance weekly reviews and any training required.

    Weekly and monthly call evaluation, ensuring high quality service standards.

    Standard Operating Procedures (SOPs) that enhance and streamline processes and improve evaluation efficiency.

    Lead meetings and sessions to address team targets and concerns.

    Provide coaching to team members facing challenges in meeting touchpoint expectations.



    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

    Work Environment

    Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.

    Physical Demands

    Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

    Expected Hours of Work

    The position is full-time and frequently requires working additional time outside of normal business hours.

    Requirements

    Education: bachelor’s degree in related field preferred.

    Experience:

    3 years of customer service and training experience.

    Must be proficient in Microsoft Word, PowerPoint, and Excel.

    Experience with customer service trainer/instructor environment

    Quality Assurance experience

    Skills/Qualifications:

    Skilled communicator with good facilitator and platform skills.

    Knowledge of company/departmental policies and procedures used to issue verbal/written corrective counselling,

    Must be detailed oriented, organized, and work well with little supervision/highly motivated.

    Must be committed to the development of others; demonstrate and encourage strong work ethic.

    Ability to read, analyze and interpret regulations, management system standards.

    Proficiency in computer systems and software applications including spreadsheet and presentation applications.

    Ability to work within, and communicate effectively with, all levels of employees and management,

    Ability to work, with minimal supervision, maintaining productivity and efficiency when required.

    Very strong English writing and communication skills.

  • 21 Days Ago

V
Quality Assurance Supervisor/Manager - F-5 Aircraft Maintenance - NAS Key West,
  • Vertex Aerospace LLC
  • Key West, FL FULL_TIME
  • DescriptionThe Vertex Company is a services solutions provider that operates as a federal government prime contractor. With over 7,000 employees in 200 locations worldwide, the Mississippi-based compa...
  • Just Posted

A
Mortgage Loan Originator - Florida
  • AMERICAN BANCSHARES MORTGAGE LLC
  • Miami, FL OTHER
  • Job Details Job Location: American Bancshares Corp - Miami Lakes, FL Salary Range: Undisclosed DescriptionYou will act as a liaison between customers and our financial institution and will help qualif...
  • 1 Day Ago

A
Mortgage Loan Originator - Georgia
  • AMERICAN BANCSHARES MORTGAGE LLC
  • Miami, FL OTHER
  • Job Details Job Location: American Bancshares Corp - Miami Lakes, FL Salary Range: Undisclosed DescriptionYou will act as a liaison between customers and our financial institution and will help qualif...
  • 1 Day Ago

A
Mortgage Loan Originator - Massachusetts
  • AMERICAN BANCSHARES MORTGAGE LLC
  • Miami, FL OTHER
  • Job Details Job Location: American Bancshares Corp - Miami Lakes, FL Salary Range: Undisclosed DescriptionYou will act as a liaison between customers and our financial institution and will help qualif...
  • 1 Day Ago

A
Mortgage Loan Originator - Miami Lakes
  • AMERICAN BANCSHARES MORTGAGE LLC
  • Miami, FL OTHER
  • Job Details Job Location: American Bancshares Corp - Miami Lakes, FL Salary Range: Undisclosed DescriptionYou will act as a liaison between customers and our financial institution and will help qualif...
  • 2 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Mortgage Quality Assurance Manager jobs found in Hialeah, FL area

P
Quality Assurance Manager
  • PL Developments
  • Miami, FL
  • JOB QUALIFICATIONS: BA/BS Degree in science field, e.g., Biology, Microbiology, Chemistry, Pharmacy, Engineering, etc. o...
  • 3/28/2024 12:00:00 AM

H
QC Chief Inspector
  • HEICO Corp.
  • Miami, FL
  • HEICO Repair Group Aerostructures, LLC. is currently looking for a QC Chief Inspector. If you are outgoing, a fast learn...
  • 3/28/2024 12:00:00 AM

M
Quality Operations Assistant
  • Martin-Brower
  • Pompano Beach, FL
  • Pay Rate: $18.00 - $22.00 Per Hour Pay Transparency Statement: The compensation philosophy reflects the Company's reason...
  • 3/28/2024 12:00:00 AM

P
Quality Assurance Supervisor FL
  • PL Developments
  • Miami, FL
  • JOB QUALIFICATIONS: Associates or Bachelor's Degree in Science or related field or combination of experience and educati...
  • 3/28/2024 12:00:00 AM

B
Oasis Reviewer - 100% REMOTE
  • By The Bay Health
  • Miami, FL
  • We are currently seeking a LVN an Oasis Reviewer to review and submission of home health documents to support the qualit...
  • 3/28/2024 12:00:00 AM

H
QC Chief Inspector
  • HEICO
  • Miami, FL
  • Job Description HEICO Repair Group Aerostructures, LLC. is currently looking for a QC Chief Inspector. If you are outgoi...
  • 3/28/2024 12:00:00 AM

B
Oasis Reviewer - 100% REMOTE
  • By The Bay Health
  • Miami, FL
  • We are currently seeking a LVN an Oasis Reviewer to review and submission of home health documents to support the qualit...
  • 3/27/2024 12:00:00 AM

K
Customer Service - Quality Assurance Mgr
  • Keolis Commuter Services
  • Dania, FL
  • ** Customer Service - Quality Assurance Mgr** **Job Category****:** Operations Management **Requisition Number****:** CU...
  • 3/24/2024 12:00:00 AM

Hialeah ( /ˌhaɪəˈliːə/) is a city in Miami-Dade County, Florida, United States. With the population of 239,673 at the 2018 United States Census, Hialeah is the sixth-largest city in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. It is located west-northwest of Miami, and is the only place in the county, other than Homestead, Florida, to have its own street grid numbered separately from the rest of the county (which is otherwise based on Miami Avenue at Flagler Street in downtown Miami, the county seat). Hialea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Quality Assurance Manager jobs
$84,399 to $113,513
Hialeah, Florida area prices
were up 2.9% from a year ago

Mortgage Quality Assurance Manager in Ann Arbor, MI
This position is responsible for monitoring consumer loan files through the LOS system for compliance to bank policies, procedures and regulatory compliance, performing weekly quality control reviews, identifying issues, assisting with system testing, improving processes and providing support and assistance to all divisional consumer lending staff.
January 09, 2020
Mortgage Quality Assurance Manager in Trenton, NJ
On average, an Associate Degree is the highest level of education for a Mortgage Quality Assurance Auditor.
January 02, 2020
Mortgage Quality Assurance Manager in Virginia Beach, VA
This position works directly with our Seattle Mortgage & Consumer Loan Operations Department.
December 03, 2019