Mortgage Operations Specialist jobs in West Fargo, ND

Mortgage Servicing Payment Specialist

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you.Let Bell Bank be your destination workplace.

Job Summary:

This position specializes in the processing of payments and payoffs for 1-4 Family Mortgage secured loans. This position will also process transaction exceptions, rejects, or returned items. This position is responsible for keying all mortgage servicing transaction maintenance.

Primary Duties:

• Update and maintain position procedures.
• Process mortgage servicing payments.
• Responsible for processing NSF, ACH rejects, NOC/Return transactions and any unposted items when received.
• Process daily reports.
• Process transactions through branch capture.
• Review and process Federal File.
• Research exception items from item processing.
• Monitor and work suspense queues.
• Handle customer inquiries regarding mortgage servicing 1-4 Family 1st Mortgage loans.
• Responsible for processing all cashiering tasks through Black Knight MSP system.
• Process mortgage payoffs and research payoff shortages.
• This position is required to maintain a working knowledge of all Bell Bank, State, Federal and investor guidelines in order to ensure compliance with rules and regulations.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Perform other duties as assigned.

Job Skills Required:

• Prior work-related experience or prior bank servicing experience.
• Knowledge of basic accounting principles.
• Ability to work independently with good organizational skills; ability to prioritize and meet deadlines.
• Communication skills to interact professionally with lenders and customers.
• Detail oriented with good analytical and problem-solving skills.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer