Mortgage Operations Specialist jobs in Surprise, AZ

Mortgage Operations Specialist coordinates the company's entire mortgage lending operations and activities. Reviews, analyzes and modifies overall operational systems and procedures relating to the mortgage lending function. Being a Mortgage Operations Specialist develops activities within the mortgage lending operations area and coordinates those activities with other functional areas. Monitors operations to ensure they are within budget. Additionally, Mortgage Operations Specialist provides recommendations for improvements in processes. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Mortgage Operations Specialist has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. To be a Mortgage Operations Specialist typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)

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Bilingual Customer Service Specialist
  • Valon Mortgage
  • Phoenix, AZ FULL_TIME
  • About the Company

    Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

    Client Experience at Valon

    The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.

    About the Role

    We’re seeking a bilingual Customer Service Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate can shift seamlessly between the responsibilities of the Customer Service and Collections teams as needed.

    Responsibilities

    • Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
    • Track and thoroughly document all homeowner communications.
    • Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
    • Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.
    • Listen to homeowners and determine if we can collect their past-due payments.
    • Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.

    Ideal Background

    • 1-2 years of customer service experience.
    • Previous mortgage servicing experience.
    • Bilingual proficiency in English and Spanish is required

    Minimum Qualifications

    • High school diploma or equivalent.
    • Strong verbal communication skills.
    • Attention to detail.
    • Ability to collaborate with other business areas and team members.

    Benefits

    • Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
    • Hours: No weekends or late nights required!
    • Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
    • Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
    • Food & meals: In-office snacks and drinks (and Bagel Fridays)!
    • Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
    • Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • On-the-job training
    • Parental leave
    • Professional development assistance
    • Referral program
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday
    • No weekends

    Work setting:

    • Call center
    • In-person
    • Office

    Work Location: In person

  • 19 Days Ago

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Bilingual Pre Approval Specialist
  • CrossCountry Mortgage
  • Phoenix, AZ FULL_TIME
  • We are looking for a bilingual customer service-oriented Pre Approval Specialist to assist the team with providing a great experience to clients up front! This person must be experienced with working ...
  • 1 Day Ago

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Home Loan Specialist - Bilingual
  • CHURCHILL MORTGAGE CORPORATION
  • Phoenix, AZ OTHER
  • Job Details Level: Experienced Job Location: Phoenix AZ - Phoenix, AZ Salary Range: Undisclosed About Us Churchill Mortgage began in 1992 with the core value of providing the highest level of integrit...
  • 15 Days Ago

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Home Loan Specialist
  • CHURCHILL MORTGAGE CORPORATION
  • Phoenix, AZ OTHER
  • Job Details Level: Experienced Job Location: Phoenix AZ - Phoenix, AZ Position Type: Full Time Education Level: None Salary Range: Undisclosed Travel Percentage: None Job Shift: Any Job Category: Sale...
  • 1 Month Ago

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Field Training Specialist
  • Valvoline Global Operations
  • Phoenix, AZ FULL_TIME
  • Overview Why Valvoline Global Products? We’ve been inspiring and enabling what moves the world forward for more than 150 years, starting with the invention of the world’s first branded motor oil. Toda...
  • 16 Days Ago

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Mortgage Disclosure Desk Specialist
  • Tri Pointe Homes Holdings, Inc.
  • Scottsdale, AZ FULL_TIME
  • Overview Want to work for a fast-paced, innovative company? Tri Pointe Homes is always looking for individuals to help us push forward in our pursuit of high-level home buying. If this sounds like a c...
  • Just Posted

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0 Mortgage Operations Specialist jobs found in Surprise, AZ area

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Operations Specialists
  • Cubex LLC
  • Phoenix, AZ
  • CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the...
  • 3/28/2024 12:00:00 AM

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Operations Specialist Tier 2
  • Kajeet
  • Phoenix, AZ
  • About Kajeet Kajeet, Inc. is all about innovation. We are a leading wireless solutions provider enabling education, busi...
  • 3/28/2024 12:00:00 AM

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Treasury Operations Specialist
  • Apex Systems
  • Phoenix, AZ
  • Apex Systems is working with our large multinational banking client to place several Treasury Operations candidates in P...
  • 3/27/2024 12:00:00 AM

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Operations Specialist- Compliance
  • Aveanna Healthcare
  • Phoenix, AZ
  • Job Description Job Description Position Overview The Operations Specialist is responsible for providing top level custo...
  • 3/26/2024 12:00:00 AM

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Operations Specialist - S
  • H&R Block, Inc.
  • Tempe, AZ
  • What you'll do... JOB SUMMARY The Operations Specialists - Seasonal is responsible for non-systems duties such as delive...
  • 3/26/2024 12:00:00 AM

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Product Operations Specialist (RecovR)
  • Kudelski IoT
  • Phoenix, AZ
  • Job Title: Product Operations Specialist (RecovR) Location: Phoenix, AZ Position Summary: As a Product Operations Specia...
  • 3/26/2024 12:00:00 AM

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International Operations Specialist
  • MedAire
  • Phoenix, AZ
  • Job Description Job Description Overall Purpose Of The Job Responsible for fulfilling all types of assistance for medica...
  • 3/25/2024 12:00:00 AM

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Store Operations Specialist
  • At Home Stores LLC
  • Phoenix, AZ
  • Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: ...
  • 3/25/2024 12:00:00 AM

Surprise is a city in Maricopa County, in the U.S. state of Arizona. The population was 30,848 at the 2000 census; however, rapid expansion has boosted the city's population to 117,517 at the 2010 census, an increase of 281%. As such, it is the second-fastest-expanding municipality in the greater Phoenix metropolitan area (after Gilbert) and, between 1990 and 2000, it was the sixth-fastest-expanding place among all cities and towns in Arizona. Census estimates in 2017 continue this accelerated growth pattern, with the population now estimated at 134,085. The city has a 10,562-square-foot (981....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Operations Specialist jobs
$99,326 to $175,485
Surprise, Arizona area prices
were up 2.2% from a year ago

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