Mortgage Operations Specialist jobs in Santa Ana, CA

The Business Operations Specialist reports directly to the CFO of the company and makes sure that the business operates smoothly, complementing the production shop with a strong backend operation that meets the needs of staff, reduces risks to the company, and guides the financial health of the business. The position works closely with all departments and works in conjunction with other managers, supervisors, and leads to foster good organizational health and a productive working environment.

Duties and Responsibilities:

• Coordinates closely with the CFO on the financial and organizational health of the company, providing information needed for decision making, elevating issues before they become a problem, and incorporating guidance from the CFO into the office operations
• Keeps up strong communication lines with managers throughout the company, provides high quality customer service to other departments and staff, and works with managers to resolve any problems quickly
• Ensures staff receive a timely response on any human resources or payroll problems or concerns by cooperating with the Human Resources and Accounting Departments
• May supervise administrative staff including managing work assignments, time and attendance, overtime, leave, performance reviews, training, and other supervisory duties
• Manages engagement with the company’s outside human resources services
• Manages recruitment and retention efforts for the company including timely posting of jobs, working with managers to create a recruitment strategy for hard to fill positions, tracking feedback from exit interviews, and on-boarding new hires
• Oversees the company’s response to workers compensation cases and provides regular status reports to senior management
• Maintains the company’s policies, procedures, and related documents, recommending revisions as necessary for improved efficiency and compliance
• In collaboration with the Accounting Department, coordinates the annual review and renewal of the company’s insurances
• Manages the filing of compliance reporting such as ACA, EEO, prevailing wage, etc. in coordination with the Accounting Manager
• Assists the CFO with oversight of Human Resources related priorities including:
  • Follows up with the HR Department to ensure staff respond properly to any injuries by providing guidance when an injury occurs, coordinating with insurance contacts or designated medical providers, documenting and reporting the incident as required, and training staff regularly on procedures before an injury occurs
  • Coordinates with the Operations Manager and HR staff to provide staff training on safety, management, health requirements, and other skills or information needed by staff or required by law
  • Cooperates with the Operations Manager and HR staff to ensure the company is meeting all OSHA requirements, posting of information for employees is current, and that updates to Labor Law are implemented timely
  • Supports managers with disciplinary actions, including providing advice on the process, advising on any relevant labor laws, and helping with difficult conversations
  • Offers an open door and counsels staff on issues of concern directing them to wellness benefits for personal issues or investigating any official complaints as needed
  • Works with HR to ensure supervisors are supported on performance review policies and procedures, working with senior management to set an annual schedule for reviews
• Support the CFO with review of new production contracts and pre qualification documentation to ensure administrative information is fully provided to the Sales Team
• Assists the CFO with overseeing the overall status of the office side of the business ensuring guests are greeted properly when they arrive, the phones are answered, the office space is safe and conditions allow for a productive work environment
• Performs other duties as assigned

Qualifications:

• At least 10 years experience in accounting, human resources, and management preferably in manufacturing, construction or related areas.
• Education: Bachelor’s degree in relevant field preferred
• Spanish language proficiency preferred
• Ability to manage and prioritize multiple tasks across departments and meet deadlines
• Knowledge of internal controls and financial statements
• Ability to review and interpret contracts, policies, and legal regulations
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Strong attention to detail

Location and working conditions:

• Position is located at Prime Tech Cabinets main office.
• Occasional travel to construction job sites around Southern California may be required.
• Full-Time
• Salary: $70,000 – $80,000 per year