Mortgage Operations Specialist jobs in Lakewood, WA

About Us

Churchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer, meaning we tell our customers what is best for them even when it means we won't close their loan. We have found over and over again that treating people the way we want to be treated is not only the right thing to do, but it builds lasting relationships. Churchill Mortgage proudly embraces the sound financial principles, as heard on the Dave Ramsey Show.

Basic Function

This role will take incoming leads from Spanish speaking clients & review, qualify and process loan applications, coordinate the approval or disapproval of loan applications within established investor limits and facilitate disbursement of loan funds.  

Responsibilities:

• Originate and make sales of loan packages to customers, including meeting and counseling with customers at their homes and offices.  
• Engage in marketing, promotion and business development activities in support of sales, including calling on real estate agents and brokers, financial advisors and other potential referral sources.  
• Provide applicants with information regarding the loan application process.  
• Provide applicants with available options pertaining to their mortgage loan needs.  
• Counsel customers with respect to credit needs.  
• Obtain complete loan application including all supporting documentation needed to process the loan.  
• Pre-qualify potential loan applicants by analyzing financial background.  
• Follow-up on processing the loan by obtaining additional applicant information if necessary.  
• Maintain communications between the lender and borrower.  
• Establish rate with borrower verbally and in writing prior to settlement.  
• Understand and support the corporation's policies and procedures to provide proper and effective treatment to all of the corporation's customers.  
• Resolve any customer problems in an expeditious and tactful manner.  
• Review and report complaints received from customers and recommend corrective action to management.  
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Active NMLS license
• Fluency in English and Spanish required
• 2 years of mortgage origination or lending experience required
• Knowledge of basic loan programs and loan structuring needed for success
• Dedicated to growing yourself and your skills
• Desire to grow and be coachable with the best leadership in the industry
• Have comprehensive knowledge of state and federal regulations.  

Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you are working remotely, you must have access to reliable, high-speed internet (not satellite; Minimum of 25 Mbs download speed and 15 Mbs upload speed).

Compensation:

This position pays the prevailing minimum wage, as determined by local ordinance, plus commissions - 50 bps on lead generated closed loans and 80 bps on self-generated closed loans. 

Benefits:

Churchill Mortgage’s generous benefits package is available to all full-time employees. This includes Medical, Dental, Vision, HSA, FSA, Life, Disability, Accident, Cancer, Critical Illness, Paid Time Off, 401(k) & ESOP (Employee Stock Ownership Program).

Employees Own the Company:

Our ESOP was established by founder and president, Mike Hardwick, in 2013. It gives all current and future Churchill Mortgage employees ownership of the company in the form of company stock. Churchill Mortgage is the first privately-owned mortgage company to offer an Employee Stock Ownership Program (ESOP).

Churchill Mortgage Corporation is an Equal Opportunity Employer