Mortgage Operations Specialist jobs in Kentucky

Mortgage Servicing Collections Specialist

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $25 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you.Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position is responsible for the adherence to all Investor, CFPB, State, Federal and internal requirements for delinquent loan processing. This position is responsible for ensuring that all collections are handled in a fair, considerate and professional manner and that we are in compliance with all laws and regulations. This position is responsible for all collection communications to customers and for accurately documenting collection activities for all loans that are delinquent and not in Loss Mitigation. This position will work with the default specialists to process/conduct all training requirements for delinquency processing of 1-4 family mortgage loans. This position is responsible to participate in collection user calls with Black Knight MSP and to communicate and work with the default manager on resulting changes or updates from the calls.

Primary Duties:

• Default duties pertain to 1-4 family mortgage loans that are 1-90 days delinquent and not in Loss Mitigation or Liquidation.
• Responsible for collection efforts of all 1-4 family 1st mortgage real estate loans serviced by the mortgage servicing department.
• Communicate with delinquent borrowers in an attempt to obtain late payments, using various means of contact such as telephone, mail, email and/or text to establish QRPC. All communication is required to follow the contact and notice requirements of Investors/Insurers.
• Responsible for referring all borrowers that return a Borrower Response Package (BRP) to Loss Mitigation.
• Properly service loans in repayment plans and forbearance agreements for loans in Collections.
• Properly document all collection calls, promises by the customer, notices sent, any action taken, etc., insuring that all documentation is imaged in the Nautilus system.
• Report the status of loans with repayment & forbearance plans to the servicing default manager.
• Work NSF payments daily and contact borrowers for resolution.
• Contact “New Loan” borrowers whose loans closed in the prior 2 months to welcome to the bank and discuss payment options if not set up on automatic payments.
• Contact warehouse/service released loans that are delinquent with their payment to Bell.
• LMS and MSP maintenance for all defaulted loans- Repayment and forbearance plans.
• Serve as a resource to the default manager to research and resolve problems.
• Answer any consumer questions on defaulted 1-4 family 1st mortgage loan accounts.
• Monitor updates for all Investor, Federal and state requirements for delinquent processing.
• Manage delinquency training of staff and management.
• Update procedures when changes occur to ensure accuracy for quarterly review.
• Compliance of all collection notices. Work with the OLLW team to make any necessary updates/changes to letters/notices.
• Handle customer inquiries regarding 1-4 family 1st mortgage loans.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Perform other duties as assigned.

Job Skills Required:

• Two to three years of customer service experience required.
• A minimum of one year of mortgage servicing experience preferred.
• Working knowledge of rules, regulations and policies relating to FNMA, FHLMC, VA, FHA, USDA and collections preferred.
• Ability to be flexible and adapt well to change.
• Detail oriented, organized, have excellent problem solving skills and math skills.
• Ability to prioritize, meet deadlines and work independently.
• Good communication skills to interact with other departments, customers, lenders, management and various insurance companies.

This position may require occasional after hours work on evenings and/or weekends.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer