Mortgage Loan Servicing Manager manages a team that supports the mortgage loan servicing functions. Ensures all documents are accurate and complete. Being a Mortgage Loan Servicing Manager monitors processes and makes recommendations for improvement. May require a bachelor's degree. Additionally, Mortgage Loan Servicing Manager typically reports to a head of a unit/department. The Mortgage Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Mortgage Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Job Title: Loan Servicing Associate | Department: Servicing | Location: Milford Office | |
Position reports to: Post Closing Manager | Position supervises: N/A | FLSA status: __ Exempt X Non-Exempt | |
TMS Core Values:
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General Purpose and Scope (Summary): This entry level position is responsible for providing loan servicing customer support. The primary responsibilities include answering incoming emails and phone calls from borrowers which can range from questions after closing to post purchase. | |||
Responsibilities/Functions: - Perform interim servicing payment follow-up - Follow-up on delinquent payments - Assist borrowers with post closing questions including payments and escrow disbursements - Provide payment histories and payoff statements, as needed - Insurance Servicing mail | |||
Personal Traits / Competencies: - Good oral and written communication skills. - Must be customer service oriented. - Attention to detail - Ability to solve problems effectively - Fluent in Spanish is a plus | |||
Technical / Computer Skills: - Knowledge on moving documents electronically via e-mail etc. - Proficient using Microsoft Excel, Word and Outlook - General knowledge of the mortgage industry with specific knowledge of loan servicing, a plus. - Experience with our loan operating system; Encompass, a plus | |||
Education and Experience: - A business degree is desirable but not necessary; alternatively, a high school diploma or equivalent - Mortgage servicing experience - Customer service experience | |||
Hours for position: M-F 9am-5pm This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements | |||
Date Created: 04/08/2024 | Date Updated: 04/08/2024 | ||
Conclusion This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. | |||