Mortgage Loan Servicing Manager manages a team that supports the mortgage loan servicing functions. Ensures all documents are accurate and complete. Being a Mortgage Loan Servicing Manager monitors processes and makes recommendations for improvement. May require a bachelor's degree. Additionally, Mortgage Loan Servicing Manager typically reports to a head of a unit/department. The Mortgage Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Mortgage Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Work Type: Full Time
Position can be located at 200 Parkwood in Lowell, Arkansas or at 801 John Barrow Road in Little Rock, Arkansas.
Position is Monday through Friday 8 am to 5 pm.
Summary:
SUMMARY: Under the guidance of the Mortgage Servicing Structured Loan Supervisor, the incumbent will accept escalated customer calls and provide them with problem resolution. The Mortgage Servicing Structured Loan Specialist can be called upon to complete the following tasks: set up ARM (Adjustable Rate Mortgage) loans, generate and review reports for ARM loans, balloon loans, interest only loans, etc. in order to maintain data integrity, review and process requests for an assumption, partial release of mortgage/deed of trust, agreements to trust, successor in interest etc. When necessary make security instrument corrections, handle transfer of properties made without servicer approval, identify and monitor loans that fall under the Soldier and Sailors Relief Act, assist and provide fitting guidance to appropriate parties when a borrower is deceased. The incumbent will also assist with various special compliance related projects as requested by management.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
TEAM ACCOUNTABILITIES:
Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
OTHER SKILLS and ABILITIES:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to talk, hear and sit. The associate may be required to stand and walk: use hands and fingers, handle, or feel objects or controls: kneel or crouch when filing, and reach with hands and arms.
The associate must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.