Mortgage Loan Servicing Clerk jobs in Vincennes, IN

Mortgage Loan Servicing Clerk performs administrative tasks to support the mortgage loan servicing group. Reconciles additions and disbursements of escrow accounts, processes payoffs, and reviews documents for accuracy and completeness. Being a Mortgage Loan Servicing Clerk requires a high school diploma or its equivalent. Typically reports to a supervisor. The Mortgage Loan Servicing Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Loan servicing specialist
  • Midland States Bank
  • Effingham, IL FULL_TIME
  • Starting Pay Range : $18.51-$22.26

    At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.

    This position offers additional compensation in the form of short-term incentives (i.e. bonus and / or commission) and may include long-term incentives (i.

    e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

    Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.

    Incentives and benefits are subject to eligibility requirements.

    Position Summary

    This position falls within Loan Servicing, the production arm of Loan Operations. The Loan Servicing Specialist III is primarily responsible for handling all functions, basic through complex, assigned to Loan Servicing within the following areas : Loan Servicing, Loan Booking, Loan Collateral and Loan Escrow.

    This individual will assist and provide support as needed in order to foster and sustain a strong team environment.

    Loan Servicing functions entail performing daily maintenance into the Core system from basic to complex requests, working exception reports, processing maintenance Workflows, performing balancing tasks for various loan accounts, researching and clearing recon items, researching and resolving Credit Bureau disputes, resolving Lockbox rejects, performing various payment processing functions, processing non-performing loan and charge-off transactions, processing floor-plan and participation loan transactions, researching and responding to customer inquiries.

    Loan Booking functions entail onboarding loans to our bank’s Core system as they come from Loan Funding. Loan Booking handles onboarding all consumer and commercial loans, and the mortgage portfolio as well as performing maintenance for renewals and change in terms.

    Loan Escrow functions entail ensuring all real estate taxes, insurance premiums, and PMI / MIP premiums are properly disbursed and paid for all borrowers who escrow these payments through their loans.

    Loan Escrow is additionally responsible for running escrow analysis, performing maintenance on the bank’s Core system, posting payment exceptions, and tracking delinquent real estate taxes.

    Loan Collateral functions entail the following : track all collateral held within the bank’s loan portfolio, perform collateral validation, ensure borrowers obtain and maintain adequate insurance, verify and track flood requirements, force place insurance, and communicate with the lending team and customers to protect the collateral position of the bank.

    This individual would also process and sort the Corporate office’s mail as well as disburse the department’s mail.

    Primary Accountabilities

    • Receives, validates and completes complex loan maintenance and research requests.
    • Services complex loan types including commercial participations, floor plans, and SBA loans
    • Processes charge offs and troubled debts.
    • Assists with the development and execution of onboarding and cross-training plans
    • Understands the impact of transactions on certain general ledger accounts and is able to research and resolve reconcilement items
    • Acts as a subject matter expert on loan servicing processes.
    • Understands and able to explain loan products; handles basic to complex inquiries.
    • Performs Credit Card Online Settlement / Balancing and GL reconciliation
    • Processes loan payments and payoffs
    • Researches payment issues and discrepancies.
    • Researches and resolves reconcilement items.
    • Researches and processes un-posted items.
    • Compiles, reviews, and manages distribution of funds for insurance loss claims
    • Assist with general escrow analysis inquiries.
    • Performs loan research; able to answer and resolve basic to moderately complex inquiries of various loan types in commercial, consumer, and mortgage
    • Responsible for Credit Bureau reporting and Credit Disputes
    • Performs credit card maintenance and new card booking audit
    • Answers all inbound basic to complex loan servicing calls routed to Loan Servicing, by resolving / answering questions or escalating to the appropriate representative or team for resolution.
    • Performs outbound courtesy calls to loan customers as needed.
    • Ensures that all collateral ticklers are set according to the specifications outlined in the lending agreements / documentation.
    • Review, tracks, and update collateral through reports and escalates exceptions
    • Tracks and updates hazard insurance collateral; sending out reminder letters when necessary to meet government guidelines.
    • Proactively works all aged collateral items.
    • Disburses escrow payments and processes escrow refunds for all escrow types including insurance, taxes, and PMI.
    • Force places coverage for hazard insurance per guidelines and timeframes.
    • Handles all flood tracking, coverage review, and escrow disbursements while adhering to government guidelines.
    • Performs escrow analysis, distributions, refunds and related customer support for escrow analysis.
    • Tracks delinquent real estate taxes and takes necessary actions as required to protect the bank’s interest.
    • Processes / sorts Corporate mail and disburses department mail.
    • Onboards consumer, mortgage and commercial loans onto bank’s core system.
    • Processes renewals, extensions, and modifications onto bank’s core system.
    • Provides high level of quality service by using excellent telephone etiquette.
    • Scans, files, and re-files documents in the bank’s imaging system as related to loan servicing tasks performed.
    • Escalates questionable transactions and reoccurring issues to management in a clear and timely manner.
    • Provides exceptional customer service to our customers and business partners
    • Consistently meets all regulatory and legal guidelines surrounding all assigned functions.
    • Observes all security, privacy and compliance requirements.
    • The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
    • May require work in a Midland office to ensure collaboration and support of internal and external customers.
    • Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
    • Other duties as assigned.

    Position Qualifications

    Education / Experience :

    • High School Diploma and 3 years relevant banking experience
    • Strong understanding of commercial, consumer, and mortgage loans preferred.

    Competencies :

    • Business insight
    • Cultivates innovation
    • Drives results
    • Makes sound decisions
    • Being a brand champion
    • Collaborates
    • Communicates effectively
    • Customer focus
    • Being Authentic
    • Emotional Intelligence
    • Self development
    • Being flexible and adaptable

    At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

    We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

    If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com .

    THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

    PI5ef5a0d418ee-30511-33880939

    Last updated : 2024-02-25

  • 1 Month Ago

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Loan Servicing Specialist III
  • Midland States Bank
  • Effingham, IL FULL_TIME
  • Job Description Starting Pay Range : $18.51-$22.26 At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limit...
  • 1 Month Ago

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Loan Servicing Specialist II
  • Midland States Bank
  • Effingham, IL FULL_TIME
  • Job Description Pay range : $16.59-$19.95 At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) ed...
  • 1 Month Ago

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Mortgage Loan Officer
  • Dieterich Bank
  • Effingham, IL FULL_TIME
  • Dieterich Bank is looking for a Mortgage Loan Officer to join our Lake Sara Branch while serving as the mortgage loan contact for our St Elmo Branch. This would require travel to St Elmo one day per w...
  • 5 Days Ago

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Mortgage Loan Originator
  • LIBERTY FEDERAL CREDIT UNION
  • JASPER, IN FULL_TIME
  • Liberty FCU is currently seeking applicants to fill a Mortgage Loan Originator role at our Jasper office located at 4316 Newton St., Jasper, IN and in our surrounding areas. The successful candidate m...
  • 16 Days Ago

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1551 FT Mortgage Loan Originator - Owensboro, KY
  • German American
  • Jasper, IN FULL_TIME
  • Job Title: 1551 FT Mortgage Loan Originator - Owensboro, KY Summary of Duties and Responsibilities: We are looking for a sales-oriented mortgage professional to provide outstanding customer service in...
  • 12 Days Ago

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0 Mortgage Loan Servicing Clerk jobs found in Vincennes, IN area

A
Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Vincennes, IN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate (Work From Home)>
  • Empower
  • Vincennes, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Full healthcare benefits / Technology expense reim...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Vincennes, IN
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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Quality Control Destruct Lab Technician- Night Shift
  • Futaba Indiana of America Corporation
  • Vincennes, IN
  • Job Type Full-time Description The QC Destruct Lab Technician area of responsibility will be determined by the QC Manage...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Vincennes, IN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/29/2024 12:00:00 AM

R
FT Customer Experience Specialist - Work From Home>
  • RealSelf
  • Vincennes, IN
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / Retirement benefits / PTO - As ...
  • 3/29/2024 12:00:00 AM

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Residential/Community Specialist-FT Exempt
  • SIRS INC
  • Jasper, IN
  • Job Description Job Description Job Summary: This position is charged with ensuring quality in services provided to indi...
  • 3/28/2024 12:00:00 AM

B
Financial Analyst
  • Banner Quality Management Inc
  • Crane, IN
  • Job Description Job Description Banner Quality Management Inc. (BQMI) is searching for a Financial Analyst to support th...
  • 3/28/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Servicing Clerk jobs
$26,071 to $37,080
Vincennes, Indiana area prices
were up 1.3% from a year ago

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