Mortgage Loan Quality Assurance Representative jobs in San Antonio, TX

Overview

The Mortgage Loan Originator increases the mortgage loan portfolio by developing business contacts and attracts customers with a knowledge of all products offered.  She or he is required to complete the mortgage loan processing and closing while maintaining a close working relationship with active and closed loans.

Responsibilities

• Conducts business in a professional and legal manner.
• Ensures that he/she is the point of contact for each and every one of his/her loans and maintains a positive relationship with each borrower.
• Interview applicants to determine financial eligibility for loans.
• Be able to structure and close loans effectively and legally.
• Services active loans efficiently, completely and correctly.
• Guarantees an exceptional customer experience including counseling applicants on loan repayment policies and restrictions.
• Maintains a portfolio of close loans and keeps a strong working relationship with them.
• Assist in the selection of financial award candidates using electronic databases to certify loan eligibility.
• Adhere to compliance guidelines and familiarize himself with the changing laws and regulations.
• Knows the loan process in its entirety and is able to inform a borrower or potential borrower about the information required by law including any additional forms or information necessary to complete the loan.
• Keep the borrower informed on all status changes.
• Know all the products offered by the Money Store and their specifications and to know where to refer customers for a product we do not offer.
• Maintain a customer’s confidence by keeping all loan information confidential.
• Be able to explain to a customer why a loan is rejected and answer any questions from the customer while maintaining a positive relationship with the customer.
• Know how to efficiently use LOS systems, CRM systems and credit acquisition systems.
• Maintains an open communication and a professional working environment with coworkers and corporate.

Qualifications

• Has an NMLS License.
• Able to communicate via the telephone, face to face and email.
• Supports diversity and is familiar with current laws and practices.
• Is results driven, works well with others, excels in project management, is organized, is professional and is unbiased.
• Is familiar with all the computer programs used throughout the loan process and the legal steps for a loan.