Mortgage Loan Quality Assurance Representative jobs in Pennsylvania

Mortgage Loan Quality Assurance Representative ensures that the mortgage loan processes meet company standards and guidelines. Monitors calls to ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state specific regulations. Being a Mortgage Loan Quality Assurance Representative documents improper loan contracts and appraisals. Requires a high school diploma or equivalent. Additionally, Mortgage Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Mortgage Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Mortgage Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Specialist
  • Missouri Higher Education Loan Authority
  • Harrisburg, PA FULL_TIME
  • Looking to build-on or start your career with a financial industry leader? This is an opportunity, when excelled at, has proven to lead into various career paths throughout the organization.

    Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a college degree with the assistance of a $12,000/year tuition reimbursement program.

    General Statement of Duties:

    The Quality Assurance Specialist is responsible for the completion and submission of various quality assurance reviews pertaining to phone and written communications.

    Essential Duties and Responsibilities:

    • Quality Assurance Reviews - Work with the Quality Assurance Supervisor to administer new and existing quality assurance programs for each area (including Contact Center, CAT, Loan Servicing and Processing (LS-P), and Contracted Loan Servicing and Processing (CLS-P) to ensure compliance with Direct Lending, FFELP/Cash loan, and contracted private regulations and servicing goals. In conjunction with the Quality Assurance Supervisor and Borrower Experience department management, complete various quality assurance reviews for any department a daily, weekly, monthly, or as needed basis and review the results with appropriate staff as directed. Regularly meet with the Quality Assurance Supervisor to remain updated on individual department processes and procedures.
    • Communication - In a professional, courteous and timely manner, communicate with necessary internal and, as needed, external parties in order to successfully complete daily requirements of quality assurance measures for various servicing departments. Must be able to discuss findings of quality assurance reviews with the Quality Assurance Supervisor, Department management and staff within the various departments to ensure compliance with internal servicing goals and external servicing requirements Direct Loan, FFELP/Cash loan, Borrower Defense, LS-P and CLS-P. Provides actionable data to various internal support groups as needed. Identify and track issues and recommendations for broken/outmoded processes and provide to appropriate business owners.
    • Procedures - Author and maintain quality assurance/control procedures governing the facility quality event system and ensure compliance with industry regulations, customer expectations and company policies. Participates in design of call monitoring formats and quality standards.
    • Reporting - On a daily basis, report all activities regarding productivity and accountability to supervisor. Uses quality monitoring data management system to compile and track performance at team and individual level. Prepare and analyze internal and external quality reports for management staff review.
    • Knowledge – Gain a solid understanding of Contact Center counselor responsibilities and expected performance requirements for handling both Inbound and Outbound customer calls. Additionally, gain a solid understanding of the various processes and procedures within all servicing departments. Additional knowledge in the processing of external correspondence via borrower correspondence and secure e-mails from customers along with understanding of various processes will be required. This knowledge gained will allow for successful quality assurance/control audits of all areas.
    • COMPASS Servicing System - Understand the COMPASS servicing system as it relates to DL and FFELP/Cash loan, and contracted loan servicing and the various quality control audits performed.
    • CLX Servicing System - Understand the CLX servicing system as it relates to DL and FFELP/Cash loan servicing and the various quality assurance audits performed.
    • Meetings - Participate in various departmental and MOHELA operational meetings as designated by the Quality Assurance Supervisor; coordinates and facilitates call calibration sessions for call center staff. This will provide for a better understanding of department process and procedure changes as well as an understanding of challenges facing each department to allow for more effective audits.\
    • Data Analysis – Review phone, email, and personal letter data as well as address catalogued issues, processes, and observations in order to identify customer service enhancement opportunities in order to ensure consistency of performance across interaction channels; perform proactive reviews of internal processes in order to provide recommendations and evidence to aid in company strategy.
    • Understanding Student Loan and other Federal Regulations - Demonstrate ability to understand and apply complex regulations pertaining to the servicing of Federal student loans.
    • Collaborative Coaching – Participate as needed in the Collaborative Coaching initiative to in the facilitation of on the job training and mentorship for new hires; facilitate discussions regarding call handling and written correspondence expectations as necessary.

    MOHELA Offers Excellent Employee Benefits:

    • Tuition Reimbursement up to $12,000 per year after 3 months
    • Dependent child college tuition reimbursement after 3 months
    • $3600 in private loan reimbursement in 1st year
    • Medical Dental and Vision coverage within 1 month
    • 401(k) with dollar for dollar match up to 8% of salary at 6 months
    • Paid Time Off and Vacation
    • 7 Paid holidays
    • 4 Paid personal holidays
    • Opportunity for advancement (most employment vacancies are filled internally)

    Additional Incentives:
    Earn $2500 within 60-90 days, plus an additional $150/biweekly for opting-out of MOHELA’s medical plan. (must show proof of being insured by another group medical plan).

    We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

    To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.

    In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1, or email hr@mohela.com

  • 18 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Bath, PA FULL_TIME
  • Description Who We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mo...
  • 5 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Canonsburg, PA FULL_TIME
  • Description Who We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mo...
  • 6 Days Ago

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Mortgage Loan Originator
  • Jet Direct Mortgage
  • Philadelphia, PA PART_TIME
  • MORTGAGE LOAN ORIGINATOR All Mortgage Lenders talk about their competitive compensation, quick turn times, in house products, etc. Sure we all have those, but why focus on the things that are a given ...
  • Just Posted

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External Mortgage Loan Originator
  • First Heritage Mortgage Services
  • Trevose, PA FULL_TIME
  • First Heritage Mortgage Services is a full-service mortgage banking company with over 15 years of experience in mortgage origination, processing and servicing. Our experienced mortgage professionals d...
  • 1 Month Ago

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External Mortgage Loan Originator
  • AMERICAN NEIGHBORHOOD MORTGAGE ACCEPTANCE COMPANY
  • Allentown, PA OTHER
  • Job Details Level: Experienced Job Location: 4950 Allentown - Allentown, PA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Road Warrior Job Category...
  • 14 Days Ago

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Quality Assurance Representative
  • Veritext
  • Las Vegas, NV
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, a...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Representative
  • Veritext
  • Fresno, CA
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, a...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Representative
  • Veritext
  • Portland, OR
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, a...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • Bron Tapes
  • Denver, CO
  • Starting compensation is $21 to $22 per hour. Who is Bron Tapes/Bron Aerotech? We are a premier distributor of pressure ...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • Manpower USA
  • Melville, NY
  • Quality Assurance - $16.50hr Our client in Melville NY is looking for hardworking, motivated talent to join their team. ...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • ThriftBooks
  • Aurora, IL
  • Currently hiring for Warehouse Quality Assurance Associate for Monday - Friday 7am - 3:30pm WHAT YOU CAN EXPECT Beginnin...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • Manpower
  • Aurora, IL
  • Quality Assurance Associate Our client in Aurora, IL is looking for hardworking, motivated talent to join their team. Do...
  • 3/27/2024 12:00:00 AM

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Regulated Quality Assurance Associate
  • W.L. Gore & Associates
  • Flagstaff, AZ
  • About the Role: We are looking for a Regulated Quality Assurance Associate to join the Gore Medical Components (GMC) tea...
  • 3/6/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Quality Assurance Representative jobs
$47,039 to $59,884