Mortgage Credit Supervisor jobs in New Mexico

Job Title: Mortgage Loan Assistant

Department: Mortgage

Reports To: Mortgage Manager

FLSA Status: Non-Exempt

Grade: 6

Summary

The Mortgage Loan Assistant is responsible for assisting the Mortgage Loan Officers (MLO), primarily by facilitating the accurate and timely completion of the mortgage loan process.

Essential Duties and Responsibilities include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their supervisor/manager.

Support Duties

• Serve as the primary contact and liaison between member, mortgage manager, MLO, and Servion and servicer.
• Provide MLO and Processor with support throughout the application process, this includes but is not limited to: following up with applicant on requested or needed documentation, contacting member for items or clarification as needed, performing various duties throughout the process, including ordering of appraisals and title work, requesting and following up on updates needed to HOI, ordering and following up on VOEs, providing member with status updates, submitting loan to the underwriter (HELOCs) or Servion’s TPO, ordering Flood Certificates, retrieving proof of insurance, proof of paid taxes, etc.
• Track the status of the file in the underwriting phase and once conditional approval has been issued, gather what is needed to clear the conditions.
• Prepare Closing Packages and balance CDs, coordinate CD signing in conjunction with the Loan Servicer
• Assist with scheduling of Closings as requested
• Respond to member and RGCU staff inquiries on mortgage related questions and transactions regarding origination
• Contact point with membership on mortgage questions in regard to originations, status of current loan process, etc..
• Book appointments for members with MLOs as needed and provide administrative support for the MLOs

Administrative Duties

• Review all loan application documentation, report any discrepancies, errors or omissions to the MLO
• Manage the mortgage loan line and referral system directing members and staff to the appropriate party and inputting Bridge Leads.
• Manage various tracking logs
• Assist as needed with documentation, saving to file, uploading to Servion, etc.

Member Service

• Come to work every day with a member focused, passionate, and dedicated mindset
• Approach ever member situation from a caring, helpful, and openminded position
• Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
• Assists in any other areas as directed by the Senior Management and/or President/CEO.
• Accurately identify all members using RGCU approved types of identification for all transactions.
• Ensure that all CIP information for new accounts is complete prior to proceeding with a mortgage loan.
• Properly update all necessary CIP information in the core processor for prime and joint members and customers on all accounts for all transactions.
• Accurately perform OFAC during transactions such as but not limited to: opening new accounts; adding individuals to an account or shares; producing cashier’s checks or money orders; initiating wires, etc.
• Ensure that all accounts, loans, and transactions are reviewed for the appropriate red flags.
• Report all suspicious activity to the Risk Management department via the compliance group email

Supervisory Responsibilities

This position has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Attention to Detail - The ability to process detailed information effectively and consistently. Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Business Acumen-Mortgage - Maintains a working knowledge of First and Second Portfolio loans and products, secondary market, agency, mortgage insurance company and internal underwriting guidelines; Develops and maintains knowledge in functions of mortgage processing; keeps abreast of current lending guidelines to ensure that submissions are approved. Comply with all Federal and State compliance policies and adhere to HDMA requirements.

Managing Performance - The ability to take responsibility for ones own performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

Organization Support-Loans - Follows policies and procedures; Supports organization's goals and values; Ensures that loans are processed in accordance with the credit union's policies and procedures.

Time Management - Prioritizes, schedules and properly delegates; adapts to changing circumstances, allocates time and utilizes credit union time effectively.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Experience- 6 months to 2 years related experience.

Education- 2-year degree or completion of a specialized course of study OR 2 years of related experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of ICIMS Human Resource systems preferred; ADP Payroll systems preferred; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.