Mortgage Credit Supervisor jobs in Brandon, FL

Pay Transparency: $81,000 - $135,000 based on experience and credentials
Location Type: Hybrid, a flexible work model blending in-office and remote working
Position Type: Full-Time
Schedule: Monday through Friday 8:30 AM – 5:30 PM

The Lead Mortgage Loan Consultant Supervisor is an impactful leader within the Mortgage Originations Department. This individual leads the LMLCs’ to ensure quarterly goals are met and high-quality member service is maintained. Key responsibilities include ensuring all mortgage applications originated by the LMLC Team comply with all credit union requirements. This role plays an integral part in improving the financial lives of Suncoast Credit Union members through mortgage lending.

• Supervise the daily operations of the Lead Mortgage Consultant Team in the Mortgage Originations Department
• Direct LMLCs’ progress to ensure goals and maintain high-quality member service
• Maintain production records for use in the supervisor’s management of LMLC team
• Assist with personnel activities of staff such as hiring, training, performance appraisals, scheduling, disciplinary matters, rewarding, and motivating
• Cultivate a strong team by building trust among the team members
• Manage the MLC queues and monitor required Service Level Agreement (SLA) timelines
• Ensure credit union standards are implemented through accurate, prompt data communication between members and staff
• Conduct weekly meetings to discuss topics of concern from staff, other areas, and members
• Resolve escalated concerns for members and employees
• Ensure all information necessary to make quality decisions is documented
• Assist LMLCs with the development of referral relationships or with advancing loan paperwork when required
• Ensure LMLCs submit accurate applications with required supporting documentation to underwrite along with recommendations for approval or denial
• Oversee the accurate reporting for quarterly application production for incentive payout
• Develop and execute strategies to achieve loan growth
• Update LMLCs about changes to the policy and procedures manual
• Participate in community activities, trade shows, and conventions
• Review and recommend new methods or procedures to make daily operations more efficient
• Interpret and implement management policies, utilizing short-term planning, scheduling, and coordinating for the department
• Set goals and objectives for team members to achieve operational results
• Assist the Mortgage Originations Manager with developing and implementing long-term and short-term business objectives
• Develop, monitor, and maintain the department budget in cooperation with Mortgage Originations Manager
• Assist the Mortgage Originations Manager with regulatory compliance to ensure the credit union is in accordance with applicable laws and government regulations
• Attend educational events to increase professional knowledge

• Bachelor’s degree in a business-related field, CCUE or PCUE designation (A comparable combination of work experience and training may be substituted for education requirements)
• 4 years of mortgage lending experience with a financial institution
• Supervisory experience desired
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet required deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve complex problems
• Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand
• Excellent knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities such as TRID, RESPA, HMDA, TILA, ECOA, FNMA, and PMI
• Knowledge of FHA, VA, and USDA a plus

Skills 

• Analytics 
• Customer Service 
• Leadership 
• Sales

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance 

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/