Mortgage Credit Analyst jobs in Concord, CA

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you’d like to be, we’re eager to meet you!

Redwood Credit Union is looking for a Market Analytics Analyst II that wants something more. Are you passionate about designing, creating, leading and maintaining the strategic vision of business analytics and intelligence? Wanting to work at a place that refers to “Service” as a daily motto and mission? Look no further!

The Job (the big stuff):

- Converting data into useful insights used to drive decision-making.

- Developing segmentation strategies to contribute to the expansion of relationships.

- Providing information from the data warehouse and/or MCIF and/or works with other departments/vendors to retrieve, review, analyze and communicate key data, results, trends and providing market share data and analysis.

- Collecting and analyzing data on Member demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product.

- Working with Marketing and Communications/PR Department staff to assist with pre and post data and results analysis for marketing campaigns to determine effectiveness & Return on Investment (ROI), including developing ROI templates. Reviews regional and national economic data, prior promotional results and suggests strategies for enhanced target marketing and results.

- Acting as key resource to support market research efforts. This may include running reports and analyzing data to make recommendations. Resources include Callahan, S&P, CUNA or other sources that include economic or competitor data, Member surveys, focus groups or other quantitative and qualitative research needed by the organization.

• Advanced knowledge of a data warehouse, MCIF, Customer Relationship Management (CRM) or similar database.
• Experience working with large datasets. Ability to query, aggregate, and manipulate data.
• Reporting experience through BI applications. Power BI and/or Board preferred.
• Analytical aptitude to explain why through data. Able to analyze, describe, and explore Member behavior.
• Predictive modeling experience a plus.
• Knowledge of statistical packages and/or data mining applications. Experience with R a plus.
• Knowledge of survey methods, tools, resources and
• Translate business requirements into technical solutions.
• Proficient in computer skills including Word, Excel, PowerPoint, mapping software and MCIF systems or similar database
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines
• Ability to analyze situations and make
• Ability to effectively research, analyze and report Also has ability to make recommendations based on data findings.
• Strong communication skills, including verbal, written and presentation
• Ability to establish and maintain effective working relationships with a diverse group of people.

Education/Experience:

- Qualified candidates will have a combination of education and experience equivalent to:

Bachelor’s Degree in Economics, Business Administration, Data Analysis, Math, Statistics or related field.

- 3-5 years of related experience.

- Knowledge of SQL and either R or Python

- Strong excel skillset

- PowerBI a plus

Compensation: Base starting range: $35.00 to $46.00 hourly, commensurate with experience. 

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                        We are an Equal Opportunity Employer