Mortgage Collection Supervisor jobs in Pembroke Pines, FL

Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Call Center Collection Supervisor (FT)
  • Professional Career Match Solutions
  • Fort Lauderdale, FL FULL_TIME
  • Call Center Collection Supervisor
    Location: Ft. Lauderdale area
    Salary: $115k to $130k will depend on experience plus benefits and bonus

    Job Responsibilities:
    • Lead a group of approximately 10 Collection Specialists who will communicate with customers by telephone and written communication.
    • Review team activity, identify trends, and assess team effectiveness in order to achieve departmental goals.
    • Assist team members with escalated calls and daily operational duties.
    • Monitor calls and review account activity of all the team members.
    • Ensure internal policies and procedures and all governmental regulations are consistently applied and adhered to by team members.
    • Assist management with employee development including training and mentoring, writing performance reviews counseling, and participating in corrective action meetings.
    • Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity.
    • Document and resolve customer complaints.
    • Manage team attendance and scheduled absences to ensure proper staffing levels are met.
    • Receive incoming calls from existing customers and assist them with their needs.
    • Review delinquent accounts for further action or guidance.
    • Educate customers 
    • Make recommendations to assist the customer with various policies and procedures, including offering solutions.
    • Verify and update customer information files as required.
     
    Requirements and Qualifications:
    • Results-driven  organize, plan and achieve company  financial goals
    • Hands-on
    • Strong interpersonal skills
    • Exceptional time management and ability to problem solve under pressure
    • Previous experience as collection manager in a call center environment 
    • Demonstrated ability to effectively negotiate and manage through conflict
    • Show a high level of personal accountability and ownership for work performed
    • Excellent verbal and written communication skills, along with active listening skills to achieve goals
    • Outstanding interpersonal skills
    • Strong analytical, organizational, and time management skills
    • Driven and motivated by a fast-paced environment and have a willingness to learn and be challenged 
    • Strong PC skills, specifically Microsoft Office - strong
  • 1 Day Ago

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Collection Agent/Customer Service
  • United Collection Bureau
  • Davie, FL FULL_TIME
  • United Collection Bureau, Inc. is immediately hiring Debt Collection Specialists for our Davie, FL office. In order to prepare you for the role, we will provide you with a paid training in a classroom...
  • Just Posted

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Mortgage Loan Originator - Davie
  • AMERICAN BANCSHARES MORTGAGE LLC
  • Davie, FL OTHER
  • Job Details Job Location: Davie - Davie, FL Salary Range: Undisclosed DescriptionYou will act as a liaison between customers and our financial institution and will help qualified applicants acquire lo...
  • 1 Day Ago

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Mortgage Loan Officer
  • NestEgg Mortgage Solutions
  • Fort Lauderdale, FL FULL_TIME
  • We are seeking an experienced mortgage loan officer with strong communication and analysis skills to join our team and assist loan applicants in securing the ideal mortgage for their new home purchase...
  • 1 Day Ago

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Mortgage Loan Officers
  • Americas Mortgage Professionals, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Americas Mortgage Professionals, LLC Attention Fort Lauderdale! Mortgage Loan Officers Needed! How we're unique: We connect our MLOs with a vetted list of producing Agents for a win-win relationship! ...
  • 9 Days Ago

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Mortgage Branch Manager
  • SUCCESS MORTGAGE PARTNERS
  • Fort Lauderdale, FL FULL_TIME
  • Join SMP & The Loop as a Mortgage Branch Manager - A Career Leap Awaits! Seeking a dynamic Mortgage Branch Manager to join SMP & The Loop, where elite coaching by Adam Reynolds, Tony Jeary, Dale Vermi...
  • 9 Days Ago

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0 Mortgage Collection Supervisor jobs found in Pembroke Pines, FL area

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Collector
  • Alivi
  • Miami, FL
  • JOB SUMMARY: The Collector is responsible for the accounts receivable including the collection, coordination of billing ...
  • 3/29/2024 12:00:00 AM

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Collision Customer Service Representative
  • AutoNation, Inc.
  • Pompano Beach, FL
  • AutoNation Collision Center Margate Position Overview The Customer Service Representative handles collision service need...
  • 3/29/2024 12:00:00 AM

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Operations Manager
  • CASENTA
  • Coral Gables, FL
  • Job Description Job Description We are searching for an experienced professional with strong leadership skills and a pos...
  • 3/28/2024 12:00:00 AM

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Patient Coordinator
  • Akumin
  • Pembroke Pines, FL
  • The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a p...
  • 3/27/2024 12:00:00 AM

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Area Mgr Customer Experience
  • Waste Management, Inc.
  • Deerfield Beach, FL
  • ** Area Mgr Customer Experience** **** New Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Manageme...
  • 3/27/2024 12:00:00 AM

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Executive Assistant - Global Sales & Marketing
  • Hard Rock International (USA), Inc.
  • Fort Lauderdale, FL
  • Overview: The Executive Assistant - Global Sales & Marketing will support the SVP of Global Sales & Marketing and be res...
  • 3/25/2024 12:00:00 AM

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Accounts Administrator- Retail
  • Morguard
  • Boynton Beach, FL
  • Company Description Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-lo...
  • 3/25/2024 12:00:00 AM

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Bilingual Scalehouse Attendant-Night shift
  • WM Intellectual Property Holdings, L.L.C.
  • Hollywood, FL
  • Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employmen...
  • 3/25/2024 12:00:00 AM

Pembroke Pines is a city in southern Broward County, Florida, United States. Pembroke Pines' current population is estimated at 170,712 as of 2017. The city had a population of 154,750 as of the 2010 census, making it the second-most populous city in Broward County after Fort Lauderdale, and the 11th-most populous in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people in 2015. Pembroke Pines is located in southern Broward County at 26°00′46″N 80°18′49″W / 26.012913°N 80.313689°W / 26.012913; -80.313689. According to the United Stat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Supervisor jobs
$51,959 to $67,145
Pembroke Pines, Florida area prices
were up 2.9% from a year ago

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