Mortgage Collection Supervisor jobs in California

Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Collection specialist
  • Carrington Mortgage Services
  • Anaheim, CA FULL_TIME
  • Come join our amazing team and work a hybrid schedule!

    The Early Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and / or exploring alternative solutions.

    Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.

    In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance.

    They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

    This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types.

    The target pay range for this position is $21.50 - $22.50 per hour plus monthly incentives.

    What you'll do :

    • Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
    • Counsels borrowers on their options through education of alternative solutions.
    • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
    • Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and / or possible refinancing.
    • Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower "Request for Mortgage Assistance" package in compliance with department policies and procedures.
    • May function as the single point of contact for a borrower.
    • May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
    • Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.
    • Assist with loan servicing website payments, denied access, password resets.
    • Respond to escrow, loss draft and closing document inquiries.
    • Provide status on a wide variety of servicing functions including payment / credit disputes, escrow refunds / shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification / refinance requests, repayment plans, and additional mortgages activities.

    What you'll need :

    • Less than one (1) year collections experience in a customer service / call center environment and / or loan servicing experience
    • Experience in the Banking, Mortgage / Loan Servicing industries preferred.

    Our Company :

    Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.

    We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate.

    To read more visit : www.carringtonmortgage.com .

    What We Offer :

    • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
    • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
    • Customized training programs to help you advance your career.
    • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
    • Educational Reimbursement.
    • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

    For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit : carringtoncf.org.

    EEO / AAP Employer

    Notice to all applicants : Carrington does not do interviews or make offers via text or chat.

    carrington

    LI-BS1

    Last updated : 2024-03-02

  • 23 Days Ago

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Sanitation Supervisor
  • Sanitation Supervisor
  • Hanford, CA FULL_TIME
  • The Sanitation Supervisor is responsible for directing all activities associated with the sanitation operation. Oversees sanitation function to ensure compliance with all Company, quality management p...
  • 9 Days Ago

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Store Room Supervisor
  • Dorchester Collection
  • Los Angeles, CA FULL_TIME
  • Position Overview Who we are Our Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe w...
  • Just Posted

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Collection supervisor
  • American Red Cross
  • Los Angeles, CA FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 23 Days Ago

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Collection supervisor
  • Tesla
  • Palo Alto, CA FULL_TIME
  • The Role The Data Collection Supervisor will help drive improvement of Tesla's Autopilot & Robotics system by leading our data collection team and becoming an expert on our data collection workflows. ...
  • 1 Month Ago

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Payroll Supervisor
  • GEM Mortgage
  • Bakersfield, CA FULL_TIME
  • Overview Job SummaryDevelop, recommend, and administer approved policies and procedures relating to the payroll function. Supervisepayroll team members and/or manage payroll outsourcing function to en...
  • 2 Months Ago

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Project Collections Coordinator (PH)
  • The Walt Disney Company
  • Glendale, CA
  • Job Posting Title: Project Collections Coordinator (PH) Req ID: 10074988 Job Description: Please note that this position...
  • 3/27/2024 12:00:00 AM

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Data Collection Coordinator
  • Adecco US, Inc.
  • Morristown, NJ
  • Adecco is currently assisting a multinational pharmaceutical and biotechnology client in recruiting for a Document Coord...
  • 3/26/2024 12:00:00 AM

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Collections Coordinator
  • CrossFire Group
  • Auburn Hills, MI
  • Job Description Job Description We are looking for a collections coordinator to add to our team, part time, in Auburn Hi...
  • 3/26/2024 12:00:00 AM

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Medical Billing & Collections Supervisor
  • Rotech Healthcare Inc.
  • Lafayette, IN
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 3/26/2024 12:00:00 AM

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Collections Coordinator
  • City of New York
  • New York, NY
  • Job Description IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT LEGAL SECRETARIAL ASSISTANT CIVIL SERVICE TITLE WILL BE...
  • 3/25/2024 12:00:00 AM

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Billing / Collections Coordinator - Legal
  • Trandon Associates, Inc
  • New York, NY
  • Job Description Job Description The Billing / Collections Coordinator is responsible for the day-to-day preparing client...
  • 3/25/2024 12:00:00 AM

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Billing & Collections Coordinator, International
  • CNA
  • Chicago, IL
  • You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive...
  • 3/25/2024 12:00:00 AM

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Property Collections Coordinator
  • Sotheby's
  • New York, NY
  • ABOUT SOTHEBY'S Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with in...
  • 3/24/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Supervisor jobs
$59,402 to $76,763

Mortgage Collection Supervisor in Buffalo, NY
Allied Universal Services is currently searching for a Professional Security Site Supervisor.
January 14, 2020
Mortgage Collection Supervisor in Las Cruces, NM
A Mortgage Loan Collections Supervisor, in concert with, and/or in the absence of the Manager, oversees the daily operations of a team of employees engaged in collections activities, while ensuring the compliance with Federal and State regulations.
January 22, 2020
Mortgage Collection Supervisor in Brownsville, TX
Based on our compensation data, the estimated salary potential for Mortgage Collections Supervisor will increase 47 % over 5 years.
November 27, 2019