Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Come join our amazing team and work a hybrid schedule!
The Early Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and / or exploring alternative solutions.
Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.
In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance.
They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types.
The target pay range for this position is $21.50 - $22.50 per hour plus monthly incentives.
What you'll do :
What you'll need :
Our Company :
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.
We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate.
To read more visit : www.carringtonmortgage.com .
What We Offer :
For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit : carringtoncf.org.
EEO / AAP Employer
Notice to all applicants : Carrington does not do interviews or make offers via text or chat.
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Last updated : 2024-03-02