Mortgage Collection Manager jobs in Kansas

Mortgage Collection Manager manages a team of collectors and supervisors who limit collection portfolio losses and delinquencies. Trains and staffs collection associate team. Being a Mortgage Collection Manager evaluates delinquent loans and determines foreclosure status. May assist in developing strategies to limit foreclosures, repossessions, etc. Requires a bachelor's degree. Additionally, Mortgage Collection Manager typically reports to a director. The Mortgage Collection Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Mortgage Collection Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Collection Manager
  • HR Partners
  • Topeka, KS FULL_TIME
  • Company: Berlin-Wheeler, Inc.
    Position: Collection Manager
    Job Classification: Non-exempt, Full-Time
    Work Schedule: Mutually Determined
    Reporting Relationship: Director of Operations
     
    Primary Accountability:
    Oversees the Collection Department to ensure goals are set and consistently maintained. Interviews prospective candidates and supervise department training for all Collectors. Communicates with the Sales and Marketing areas as well as Berlin-Wheeler, Inc.’s Clients.
     
    Major Duties:
    • Foster a positive and professional learning and working environment for all staff.
    • Create and maintain policies and procedures that reflect compliance and operational requirements related to Collections.
    • Manage all audits as it relates to department and company needs.
    • Identify causes of performance deficiencies within teams and execute improvement plans, corrective actions, or ample recognition.
    • Provides communication and reports to senior management detailing department goals, forecasting, objectives, and plans for meeting these items including updates at a minimum four times a month during our weekly senior leadership meeting.
    • Ensure timely completion of reports, records or other documentations requested or required from departments to team.
    • Approve hiring and own succession planning for the department assessing staffing requirements and advising when positions need filled to HR.
    • Provide additional leadership to department personnel through effective objective setting, delegation and communication ensuring all staff is informed of changes in programs, policies and procedures.
    • Participate in design of call monitoring formats and quality standards.
    • Conduct performance appraisals for all staff in a reporting role including but not limited to measurable feedback and suggestions for improved performance.
    • Communicate with all staff, clients, and consumers in a professional and compliant manner addressing any questions or concerns.
    • Manage effective internal controls for all departments managed.
    • Participate in the assessment of initial training and general learning needs of staff with new hires meeting performance standards within two (2) weeks of completing the training program.
    • Build employee morale through creative means not limited to contest based on department goals and objectives.
    • Stay aware of changes within department scopes such as regulatory or company needs.
    • Continuously evaluate processes for improvement on meeting goals and objectives.
    • Manage calling projects and campaigns for optimal results utilizing reports, trends, and knowledge boosting success while meeting all client needs.
    • Maintain and organize commercial records.
    • Preserve a clean, secure, and well-maintained work environment for staff.
    • Handle department scheduling for task efficiencies and meeting department goals.
    • Assist front line staff with difficult cases, recommend techniques, and handle calls as needed.
    • Investigate, resolve, and respond to escalated customer issues in addition to general escalated issues.
    Qualifications:
    • High School diploma required. College education, preferred.
    • Strong understanding of customer care processes and techniques.
    • Ability to work independently and adapt to learning styles to meet the client’s and Berlin-Wheeler, Inc. needs.
    • Thorough knowledge of Telecommunications Industry and Collection Call Center practices and procedures.
    • Proficiency with computers including, but not limited to Microsoft Office Suite.
    • Successful completion of Berlin-Wheeler, Inc. new hire orientation and training.
    • Minimum of five (5) years collections experience, required.
    • Minimum of one (1) year customer service experience, required.
    • Excellent written, oral and interpersonal communication skills including maintaining effective working relationship across all levels of BW and with our clients.
    • Excellent leadership, human relations abilities, listening, technical and analytical skills.
    • Broad based knowledge of business environments.
    • Ability to multi-task, complete tasks within deadlines and thrive in a high paced growth company with constant change.
    • Ability to work effectively in a highly confidential environment while being flexible, self motivated, and outstanding time management
    Physical Demands:
    • Sit for extended periods of time.
    • Read computer screens and mail, email, talk on the phone.
    • Ability to unpack and move supplies up to thirty (30) pounds.
    Work Environment:
    • Professional and deadline-oriented environment in an office setting.
    • Interaction with staff and customers.
    Additional Duties: Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.
  • 12 Days Ago

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Branch Manager, Loan Officer
  • Gershman Mortgage
  • Overland Park, KS FULL_TIME
  • Branch Manager, Loan Officer Overland Park, KS About Gershman Mortgage Communities, families, and homes are at the heart of what we do at Gershman Mortgage. Our founding principles are based on the co...
  • 4 Days Ago

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Mortgage Broker
  • LIV Mortgage
  • Overland Park, KS FULL_TIME
  • Our team is looking for a highly motivated and entrepreneurial-minded mortgage broker to join our successful lending team. The ideal candidate will have an established book of real estate and lending ...
  • 2 Days Ago

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Mortgage Loan Partner
  • LIV Mortgage
  • Kansas, KS FULL_TIME
  • Are you looking to work alongside leaders in the mortgage industry that will help you grow your career? We’re looking for a full-time loan partner that will help our applicants get mortgage ready and ...
  • 1 Day Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Overland Park, KS FULL_TIME
  • Description Who We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mo...
  • 8 Days Ago

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Mortgage Consultant
  • Prosperity Home Mortgage, LLC
  • Overland Park, KS FULL_TIME
  • Job Summary: Under the general supervision of the Regional Sales Leader the Mortgage Consultant is responsible for advising new and existing clients on residential mortgage programs obtained from vari...
  • 1 Day Ago

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Collection Manager
  • CACI International
  • Fort George G Meade, MD
  • Collection Manager Job Category: Science Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph...
  • 3/28/2024 12:00:00 AM

F
Collections Manager
  • FIRST SERVICE CREDIT UNION
  • Houston, TX
  • Role: Responsible for overseeing collection activities for FSCU by protecting the assets of the credit union and the cre...
  • 3/28/2024 12:00:00 AM

C
Credit/Collection Manager
  • Cornerstone Recruiting
  • Baltimore, MD
  • My client, a steel and pipe supplier, is hiring for a Credit and Collections Manager in Baltimore, MD. The ideal candida...
  • 3/28/2024 12:00:00 AM

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Collection Manager
  • Rent-A-Center
  • Suitland, MD
  • It's Your Career. Own it! We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy....
  • 3/27/2024 12:00:00 AM

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Collection Manager
  • RNR Tire Express
  • Richmond, IN
  • Job description The Assistant Collection position is a full-time opportunity offering a family atmosphere, great pay ($3...
  • 3/26/2024 12:00:00 AM

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Collections Manager
  • Sooper Credit Union
  • Arvada, CO
  • The Collections Manager will be responsible for directing and controlling all operations of the Collections Department. ...
  • 3/26/2024 12:00:00 AM

M
Credit & Collections Manager
  • Marcolin
  • Somerset, NJ
  • The Credit & Collections Manager is responsible for the strategic management and the day-to-day operations of the Credit...
  • 3/26/2024 12:00:00 AM

O
Central Collections Manager
  • Office of the Chief Financial Officer (OCFO)
  • Washington, DC
  • Salary: $103,650.00 - $133,559.00 Annually Location : Washington, DC Job Type: Full-Time Job Number: 23-FI-OFT-0012-R De...
  • 3/25/2024 12:00:00 AM

Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Manager jobs
$72,943 to $107,316

Mortgage Collection Manager in Albany, GA
However, FHA has the most lenient guidelines on collections and charged off accounts.
January 30, 2020
Mortgage Collection Manager in Clearwater, FL
If selected, you’ll work in our fast-paced call center, locating and contacting homeowners across the country to collect past-due mortgage payments.
December 01, 2019
Mortgage Collection Manager in Gastonia, NC
If you have a collection account that’s a few years old, you’ll want to dig a little deeper.
December 23, 2019