Methods/Procedures Analyst jobs in Concord, CA

Job Summary:

Support all facets of Solano County’s End User Services IT environment

Duties and Responsibilities:

• Triage, troubleshoot, investigate and resolve hardware and software incident and request service calls directly or indirectly with customers.
• Configuring and deploying computer, peripheral and mobility hardware directly to end users.
• Manage and resolve Incidents and Requests based on known solutions using various support and remote login tools; ability to assimilate problems with solutions and communicate or implement to resolve issues or fulfill requests.
• Utilize, create and maintain Knowledge Base articles used in troubleshooting, resolving and routing incident and requests.
• Partner with other IT functions to assist in support of customers; routing incident/request tickets, working directly with other staff to facilitate service and investigate issues.

Please note that this position requires passing a California Law Enforcement Telecommunications System (CLETS) background check, and authorization to work in the United States (see below for specifics). 

https://www.fbi.gov/services/cjis

Education and Experience:

• 2-5 yrs experience troubleshooting and repairing Windows hardware/software and peripherals.
• Intermediate networking understanding (TCP/IP)
• Mobility Specialty: (addition to the above):  1-2 years’ experience configuring, deploying and troubleshooting/supporting iOS and Android devices. Experience working with carriers at the fleet/corporate interaction level.  Experience with Intune management portal

Knowledge, Skills and Abilities:

CompTIA A certification

Dell client hardware certification

Microsoft certification desirable 

Ability to troubleshoot complex software and hardware issues.

Great customer service skills

Work Environment:

• Includes some travel up to 25%
• Standard office environment
• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands:

• Requires crawling under desks as well as lifting up to 50 lbs.
• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

 Avenu Summary: 

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents. 

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.