Merchant Chargeback Supervisor directly supervises a team of fraud prevention analysts/investigators and/or chargeback analysts. Organizes and assigns the workload for the team and ensures that work is completed timely and accurately. Being a Merchant Chargeback Supervisor coordinates the training of the team members. Typically requires a bachelor's degree. Additionally, Merchant Chargeback Supervisor typically reports to a manager or head of a unit/department. The Merchant Chargeback Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Merchant Chargeback Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
This position is responsible for managing the Merchandising and Marketing functions of specific
categories per the guidelines of the Petsense Business Plan and the Merchandising Strategic Category Management Plan to maximize sales, gross margin and turn.
This includes, but is not limited to product selection, vendor negotiations, vendor relationships, vendor support funds, competitive analysis, developing specific marketing plans, private label development, packaging, product presentation at store level, product training for store associates, retail price management, international sourcing, defective goods, and defining a strategic business plan for each category.
Experience: 6 years prior buying experience and/or retail experience preferred.
Education: Bachelor’s degree from an accredited college or university. Any suitable combination of education and experience will be considered.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.