Merchant Chargeback Supervisor directly supervises a team of fraud prevention analysts/investigators and/or chargeback analysts. Organizes and assigns the workload for the team and ensures that work is completed timely and accurately. Being a Merchant Chargeback Supervisor coordinates the training of the team members. Typically requires a bachelor's degree. Additionally, Merchant Chargeback Supervisor typically reports to a manager or head of a unit/department. The Merchant Chargeback Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Merchant Chargeback Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The Supervisor reports to the Department Manager. The Supervisor assists the Department Manager with administrative duties around daily operations of the department which can include, training, customer service standards, promoting awareness of product, company policy and procedure knowledge, team accountability, life skills education, and scheduling. They are also to promote encouraging, safe work practices while championing the 4 main GOAT goals.