Merchant Chargeback Manager jobs in District of Columbia

Merchant Chargeback Manager manages and oversees the daily operations of a group of fraud analysts/investigators and/or chargeback analysts, either directly or through subordinate supervisors. Develops and implements fraud/chargeback policies and procedures in order to achieve an overall acceptable fraud rate on CNP transactions. Being a Merchant Chargeback Manager manages analysis of transactional records and databases to determine fraud trends and assist in the development of risk mitigation strategies. Possesses expert understanding of fraud related data, model schematics, systems and tools. Additionally, Merchant Chargeback Manager typically requires a bachelor's degree. Typically reports to a Director. The Merchant Chargeback Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Merchant Chargeback Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Chargeback Operations Analyst (Colombia)
  • Sezzle
  • Bogotá, DC FULL_TIME
  • Chargeback Analyst (AM Shift) 

    About the Role: 

    Sezzle is seeking a Chargeback Analyst to support fraud monitoring. As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our Chargeback Manager on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm - Central Time. This will be a non-exempt/hourly position. 

    Our Company 

    Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. 

    This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

    As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

    At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community. 

    Responsibilities: 

    • Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
    • Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis. 
    • Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
    • Understand our systems and tools; investigate account patterns through data analysis. 
    • Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools. 
    • Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. 
    • Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. 
    • Handle escalations from internal and external stakeholders in a professional and efficient manner.

    Ideal Skills & Experience: 

    • Bachelor's degree from an accredited institution 
    • Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents 
    • Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment 
    • Attention to detail and ability to multitask 
    • Excellent problem-solving and analytical skills 
    • Strong business judgment and communication skills 
    • Ability to self-start and work with minimal supervision after training 
    • Able to work through holidays 

    Preferred Qualifications 

    • 2 years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus
    • Ideal candidate will be available to start within two weeks following an offer 

    About You: 

    • A character. We are team-first here at Sezzle. 
    • A hard-working mentality. It’s early and there is still a lot to build. 
    • An excellent communicator. 
    • A fun attitude. Life’s too short. We can have fun while we work hard on cool things. ● Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

    What Makes Working at Sezzle Awesome? 

    At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. 

    Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

    Sezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws.

    #Li-remote

  • 1 Month Ago

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Food and Beverage Outlets Manager
  • Food and Beverage Outlets Manager
  • Washington, DC FULL_TIME
  • Rosewood Washington DC and CUT Restaurant by Wolfgang PuckFood & Beverage Outlets ManagerCompetitive BenefitsMedical, Dental, Vision BenefitsCompetitive Salary401k Plan and after 1 year up to 3% Match...
  • 1 Day Ago

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Service desk helpdesk
  • The Computer Merchant, Ltd. (TCM)
  • Washington, DC FULL_TIME
  • JOB TITLE : Service Desk Tier 1 Helpdesk JOB LOCATION : Washington DC WAGE RANGE* : $22-24 JOB NUMBER : 24-00546 REQUIRED EXPERIENCE : Public Trust Clearable Experienced Tier I Help Desk 1 years of He...
  • 3 Days Ago

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Service Desk Tier 1 Helpdesk
  • The Computer Merchant, Ltd. (TCM)
  • Washington, DC FULL_TIME
  • JOB TITLE: Service Desk Tier 1 Helpdesk JOB LOCATION: Washington DC WAGE RANGE*:$22-24 JOB NUMBER: 24-00546 REQUIRED EXPERIENCE: Public Trust Clearable Experienced Tier I Help Desk 1 years of Help Des...
  • 6 Days Ago

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Merchant Services Sales Representative
  • IDT
  • Washington, DC OTHER
  • National Retail Solutions Plus nrsplus.com provides Point of Sale and Credit Card Processing technology to our customers. Our sales team is rapidly growing and you could be a vital teammate with us. A...
  • 6 Days Ago

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Todd Snyder - Assistant Manager - US
  • Assistant Manager - US - American Eagle Outfitters Careers
  • United States, DC FULL_TIME
  • POSITION SUMMARY: The Assistant Manager supports the Store Manager in the daily operations of the store. The Assistant Manager is responsible for supporting the Store Manager in achieving sales goals,...
  • 17 Days Ago

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Soybean Merchant
  • White River Soy Processing
  • Seymour, IN
  • Job Description Summary: The candidate will manage a soybean procurement program that supports the company’s soybean cru...
  • 3/28/2024 12:00:00 AM

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Wholesaler
  • GreenPharms Dispensaries/MTL/Cigaweeds
  • Tempe, AZ
  • Responsibilities: -This is a Cannabis sales position, and product knowledge is key to success. - Develop and maintain re...
  • 3/28/2024 12:00:00 AM

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Lead Baker/Midnight Baker/Wholesale Baker/Market Merchant
  • Desert Bakehouse LLC
  • Tucson, AZ
  • Job Description Job Description Cafe Francais is looking for any one of these 3 positions to fill depending on experienc...
  • 3/26/2024 12:00:00 AM

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Merchant
  • Scoular
  • Minneapolis, MN
  • About The Role The Merchant is a commodity trading position located in Charleston, SC or Minneapolis, MN.  This position...
  • 3/25/2024 12:00:00 AM

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Merchant - ETS
  • Wal-Mart Stores, Inc.
  • Bentonville, AR
  • Location BENTONVILLE, AR Career Area Business Operations Job Function Merchandising Employment Type Regular/Permanent Po...
  • 3/25/2024 12:00:00 AM

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Category Merchant
  • Staples
  • Framingham, MA
  • Staples is business to business. You’re what binds us together. Our merchandising team aims to deliver the best value an...
  • 3/25/2024 12:00:00 AM

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Lead Analyst- Merchant Analytics
  • BJ's Wholesale Club
  • Marlborough, MA
  • At BJ’s, we are transforming our organization to deliver exceptional business results while providing greater value to o...
  • 3/25/2024 12:00:00 AM

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Wholesaler
  • GreenPharms Dispensaries/MTL/Cigaweeds
  • Tempe, AZ
  • Responsibilities: -This is a Cannabis sales position, and product knowledge is key to success. - Develop and maintain re...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Manager jobs
$78,000 to $129,665

Merchant Chargeback Manager in Binghamton, NY
After surveying over 200 online, multichannel and mobile commerce merchants, across a range of verticals, the companies found that majority of merchants are struggling when managing chargebacks, and feel they lose most cases when they dispute them.
January 27, 2020
Merchant Chargeback Manager in Columbus, OH
The national retailer was also intrigued with the Chargeback App’s searching, sorting and reporting capabilities.
February 18, 2020
Merchant Chargeback Manager in Mcallen, TX
Although the chargeback process was originally designed to protect consumers, it actually works just as hard to defend merchants, too.
December 19, 2019