Merchant Chargeback Analyst Sr. jobs in Delaware

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

Senior Director, U.S. Merchant – Airline & Theme Park Sales and Partnership Management

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

Visa is seeking an experienced payments professional to join the U.S. Travel merchant team. The Senior Director, Airline & Theme Park Sales & Partnership Management will be responsible for developing and executing strategies and partnership initiatives to help grow Visa’s partner business with select large, high revenue travel merchant partners with whom Visa has co-brand relationships. Specific responsibilities will also include direct sales of additional products and services, as well as deepening partner engagement and management.

The position will work closely with various internal departments and external merchant and Financial Institution partners to ensure appropriate communication flows and sustained business relationships.

The Senior Director will preferably be based in Visa’s Wilmington, office and report up through the Travel merchant vertical.

Specific responsibilities include:

• Serve as the primary point of contact and lead for several of Visa’s largest, highest revenue generating airline travel clients. Be accountable for all co-brand and non-co-brand related activities and contractual commitments with assigned accounts.

• Develop and implement a comprehensive business plan for Visa’s activities with assigned accounts, in conjunction with all key external and internal stakeholders.

• Represent client's interest and needs internally within Visa which requires a thorough understanding of the client's objectives, strategies and key initiatives, underlying business philosophy, financial model, and key players, as well as Visa's interaction model and approach for winning more business.

• Be accountable for financial reporting, budget and contractual commitment tracking and performance metric reporting, utilizing the Microsoft Dynamics reporting tool where appropriate.

• Responsible for updating Visa leadership on all account activities and performance through regular reporting and communications, including executive briefing documents etc.

• Deepen engagement with assigned travel accounts through the cross-selling of non-co-brand Visa products and value-added services where appropriate including Visa Direct, Tokenization, CyberSource solutions, Visa Business Solutions, Loyalty & Offers solutions, Visa Consulting and Analytics, Marketing Services, among others.

• Collaborate with key internal Visa partners - including but not limited to Finance, Legal, Product, Marketing, CyberSource, Financial Institution Sales and Merchant Sales on all applicable initiatives.

• Lead the co-brand renewal process (if applicable) for all assigned accounts.

• Demonstrate travel industry thought-leadership and innovation while being able to develop customized go-to-market strategies.

• Sell in Visa Product and Advisory solutions. Identify, develop and execute fee-based engagements. Develop cross-border transaction volume growth strategies and support international market development where appropriate.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This position can be based at our offices in Wilmington, DE; Atlanta, GA; Charlotte, NC or Austin, TX.

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9 years of experience
• Relevant Bachelors degree required. MBA desired.
• Extensive industry expertise, knowledge of financial controls and legal impacts of contract management.
• Minimum of 15 years business experience with related sales and client management experience.
• Travel Co-brand Issuer and/or Travel merchant experience managing a co- brand portfolio P&L.
• Consulting, client management and/or loyalty/coalition loyalty management experience desired.
• Proven track record of successful sales and relationship management with proven ability to interact with C level executives within client organizations.
• Proven ability to manage & grow internal and external resources and cross functional relationships.
• Proven ability negotiating business agreements and aptitude to develop new business partnerships.
• Facility to work independently and in collaboration with high level of success/achievement.
• Excellent written and oral communication skills
• Ability to communicate across all levels of an organization
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to travel up to 30%.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel up to 30% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $163,500.00 to $250,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.