Merchant Chargeback Analyst jobs in Nebraska
Merchant Chargeback Analyst is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Merchant Chargeback Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Merchant Chargeback Analyst jobs
Braintree Merchant Services Analyst
- PayPal, Inc.
-
Nebraska, NE
FULL_TIME
- At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Job Description Summary: Braintree builds products that make payments easier—so easy that they fade into the background, making new kinds of interactions possible. Our platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology, but we're also known for our support, with support teams who ensure a frictionless payments experience. The Braintree Merchant Services Analyst is responsible for providing exceptional experiences, support, retention and growth of a Braintree portfolio of SMB merchants. The BT-MSA provides end-to-end servicing of the SMB portfolio. The responsibilities include building relationships with your merchants, providing operational support, integrating new merchants or products, proactively identifying opportunities, collaborating with both internal and external (banking) partners. The BT-MSA will also work with merchants regarding added value services for their business needs, objectives and growth strategies. Supporting in the delivery of practical solutions which result in a successful long-term partnerships and mutually beneficial growth. Job Description: We're looking for a highly organized go-getter, change champion and problem-solver who wants to elevate our merchants & stakeholders by proactively guiding, delivering quality and efficiencies to meet and exceed their expectations. To be successful in this role you will exhibit strong ownership and communication skills; integrating meaningful questions and learnings to address current and future needs in partnership with our merchants. You will engage with PayPal merchants, partner banks, Underwriting teams and Customer Success Managers, to name a few, to provide expert guidance on account configuration, insight into payments, processing questions, and all things Braintree by thinking strategically and holistically about a merchant’s individual needs. After comprehensive training on the product, you should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse merchant base, which includes some of the most recognizable online companies, while also welcoming aboard the new wave of innovative e-commerce businesses. Day-to-day tasks include fielding merchant & stakeholder requests for back and front-end account changes, helping our merchants navigate our products, and educating them on the complex e-commerce industry. Job Responsibilities: Respond to inbound cases and email or voicemail escalations, fully answering merchant questions and anticipating additional needs. Proactively guide and educate our merchants - including in relation to integrations, account configuration, reconciliation, insight into payments, processing questions, and all things Braintree. Assist merchants globally with applications, addressing pricing, feature & reporting questions as they arise during the process including regulatory updates for compliance issues. Confidently answer contacts and complete outreach with Braintree merchants as needed through cases as part of our escalation process via phone outreach. Offer guidance on optimizing checkout experience by thinking strategically and holistically about a merchant’s individual needs. De-escalate merchants facing challenges with their processing our or products. Work with merchants and our Finance team to ensure pricing is advantageous to both parties. Engage stakeholders, escalate feedback and build strong partnerships to drive proactive initiatives that remove any barriers and create elevated experiences for Braintree Merchants. Collaborate with other internal teams to solve complex merchant issues, taking on each request as a unique opportunity to improve a merchant’s experience. Business growth mindset, driving tailored programs to ensure continuous business success and added value services. Take a dynamic approach to consulting - using all tools, resources, and technology to reach a complete and accurate resolution while integrating meaningful questions and learnings to add value to our merchant portfolio. Beyond the day-to-day: Once a Client Servicing Expert is comfortable with day-to-day queue work, you’ll be expected to continue their personal development and contribute to the team in other meaningful ways: Collaborating with other Product and Operational teams via Slack, our internal chat tool Updating internal documentation and providing regular feedback to improve our internal Support Articles Offer insight as a stakeholder with other teams to make enhancements to the merchant experience Continuously find ways to help us make our internal processes more efficient Preferred Qualifications: Champions diversity, inclusion, equity and belonging. Curious and quick learner, through both formal and informal training. Comfortable working in teams and confident operating autonomously with a high level of responsibility. Proven track record of communicating successfully with internal and external customers of all skill levels (strong verbal and written communication skills). Strong interpersonal and presentation skills; ability to talk and present confidently in front of key internal and external stakeholders. Ability to think outside the box, ask questions and challenge the status quo. Ability to prioritize, manage time and absorb complex procedures efficiently. Ability to properly communicate to leadership and executive teams in a regular basis. Strong attention to detail and a focus on delivering high quality work. Comfortable with repetitive tasks and an eye for detail in a high-volume environment. Must be a self-starter, self-learner, and have unparalleled resourcefulness. Be comfortable with consistent change - agility is key! A collaborator – someone who has previous experience working with various departments and individuals. Should feel brave leaping into the unknown and always be able to ask why. Strong problem-solving skills and stakeholder management. Proficient in working with MS suites; excel-savvy, and technically adaptable. Bachelor’s degree or equivalent work experience. Competencies Diversity & Inclusion Customer Focus Drives for Results, Managing / Measuring Work Shared Values / Ethics Change Management Delegation Organizational Agility Additional Job Description: Subsidiary: Braintree Travel Percent: 0 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please Join Our Talent Community. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account: Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up. Please Capitalize first letter of your First and Last Name. Please avoid using fully capitalized text for your First and/or Last Name. NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID. Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.
- 19 Days Ago
Merchant
- The Andersons, Inc.
-
Omaha, NE
FULL_TIME
- For assistance on how to apply, please click here Job Description: Position Overview This position is responsible for customer account management and coordinating and executing trading activities for ...
- 22 Days Ago
Merchant
- andersonsinc
-
Kearney, NE
FULL_TIME
- For assistance on how to apply, please click here Job Description: Position Overview This position is responsible for customer account management and coordinating and executing trading activities for ...
- 2 Months Ago
New Business Representative
- Valor Merchant Services
-
Lincoln, NE
FULL_TIME
- Responsibilities:- Develop new business opportunities and generate leads through prospecting and networking- Conduct sales presentations and product demonstrations to potential clients- Build and main...
- Just Posted
Data Analyst
- Alutiiq
-
Offutt AFB, NE
FULL_TIME
- Provide data analysis expertise for the NC3 Sytems Engineering and Integration mission tasks in support of the Nuclear Ensterprise Center at Offutt AFB Provide analysis, perspective, and assessments i...
- 9 Days Ago
Research Analyst
- Bellevue University
-
Bellevue, NE
FULL_TIME
- Primary Function: The Research Analyst is responsible for determining and maintaining regulatory compliance for State Authorization. This position acts as the day-to-day authority on matters relating ...
- 9 Days Ago
Merchant Chargeback Analyst jobs at Popular Companies
Fraud Analyst
- Hamlyn Williams
-
Lewisville, TX
- Role is on-site 5 days a week, In Lewisville, TX PAY 25-30HR Contracting Role As a Fraud Analyst, you will be responsibl...
- 4/18/2024 12:00:00 AM
Fraud Analyst
- Hamlyn Williams
-
- Role is on-site 5 days a week, San Antonio 30/HR Contracting Role As a Fraud Analyst, you will be responsible for monito...
- 4/18/2024 12:00:00 AM
Card Fraud Analyst (On-site)
- Educational Federal Credit Union
-
Kendall, FL
- Job Summary: The Card Fraud Analyst is responsible for ensuring card-related fraud losses remain within established benc...
- 4/18/2024 12:00:00 AM
FID Fraud Manager
- Lone Star National Bank
-
Edinburg, TX
- Job Details Job Location FID Edinburg Location - Edinburg, TX Summary Manage the day-to-day operations of the fraud and ...
- 4/18/2024 12:00:00 AM
Financial Analyst II
- Artech LLC
-
Overland Park, KS
- Job Title: Sr Analyst-Payment operations Job Location: Overland Park, KS/ Hybrid Duration: 12+ months Contract to hire. ...
- 4/18/2024 12:00:00 AM
Senior Chargeback Analyst - Accounts Receivable
- Information Solutions
-
Edison, NJ
- Job Description Job Description This is a Senior Chargeback Position in charge of client chargeback portfolios, you woul...
- 4/16/2024 12:00:00 AM
Accounts Receivable Clerk II (Chargeback Specialist)
- Cencora
-
Vilnius, Vilnius County
- Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on im...
- 4/16/2024 12:00:00 AM
Chargeback Analyst
- Ajanta Pharma USA Inc
-
Bridgewater, NJ
- Ajanta Pharma USA Inc., located in Bridgewater, NJ is engaged in the sales and marketing of generic drugs. It is a subsi...
- 4/14/2024 12:00:00 AM
About Nebraska
The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Analyst jobs
$35,197 to $42,670